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    contractor sales associate - Huntsville, United States - Wilson Lumber Company

    Wilson Lumber Company
    Wilson Lumber Company Huntsville, United States

    1 month ago

    Default job background
    Freelance
    Description
    Job Details

    Level
    Entry

    Job Location
    Meridian Street - Huntsville, AL

    Job Shift
    Day Shift

    Description

    Role Summary:

    The Contractor Sales Associate plays a crucial role in increasing sales, market share, company profitability, and customer satisfaction by assisting contractors and retail customers in selecting from a wide range of building material products. Our Contractor Sales Associate provides expert product knowledge, guidance in selection, and exceptional customer service.

    Scope of the Position:

    This position is based in Huntsville, AL, at the Wilson Lumber showroom and reports to the Inside Sales Manager.

    Responsibilities for this position include, but are not limited to, the following:
    • Collaborate with contractors and retail customers to plan and select products.
    • Provide prompt and courteous service by handling telephone or in-person orders and addressing customer inquiries.
    • Process returned merchandise, including verifying documents and items, processing refunds, credits, and exchanges according to company policies.
    • Manage special orders for materials not stocked in inventory.
    • Resolve contractor and consumer issues professionally and efficiently.
    • Maintain a positive and energetic attitude, demonstrating strong consultative sales and interpersonal skills.
    • Work closely with Outside Sales Staff and Showroom Specialist Staff to follow up with customers.
    • Cultivate long-term relationships with industry customers such as designers and contractors.
    • Interpret blueprints to ensure product compatibility with customer needs.
    • Utilize office technologies and computers for order processing, tracking, and effective communication.
    • Assist in calculating small take-offs and bids, estimating lumber and material lists
    • Ensure the Showroom maintains a professional environment.
    • Support Showroom Specialist Sales Associates as needed.
    • Adhere to company policies and procedures.
    • Perform other duties as assigned.
    Position Qualifications:
    • Fluent in Spanish and English
    • Strong commitment to delivering superior customer service.
    • Excellent listening, verbal and written communication, and negotiation skills
    • High level of accuracy and attention to detail
    • Demonstrated proficiency in effective selling strategies and techniques.
    • Track record of success in sales growth or lead generation
    • Effective time management and adaptability to changing priorities.
    • Collaborative team player with strong problem-solving and analytical abilities
    • Technical expertise and familiarity with company products
    • Ability to follow written instructions and documented procedures.
    • Skilled in presentation and public speaking
    • Experience reading engineering drawings and blueprints is advantageous.
    • Proficient in Microsoft Office Suite
    • Construction experience is a plus.
    • College degree preferred but not required.
    • Business-to-Business sales experience preferred but not required.
    Physical Requirements:
    • Ability to sit or stand frequently.
    • Adaptability to various environments, including production areas.
    • You will be expected to follow all job-related instructions and perform other duties as requested by management.
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