IT Support Desk Supervisor - Latham, NY

Only for registered members Latham, NY, United States

1 month ago

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Job Summary

The IT Support Desk Supervisor leads and manages the helpdesk team to ensure timely and effective resolution of technical issues. They design and implement support processes and policies that enhance service delivery and align with organizational goals.

Responsibilities

  • Supervise the support desk team, providing direction, mentorship, and performance management.
  • Manage daily operations of the IT support desk, including ticket assignment, escalation, prioritization, and resolution.

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