Help Desk Manager - Grand Rapids

Only for registered members Grand Rapids, United States

5 days ago

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+ Lead and develop a Help Desk team delivering timely, professional technical support.
+ Act as an escalation point for complex or high-impact issues, providing hands-on technical guidance as needed.
+ Own Help Desk workflows, ticket prioritization, and service standards to ensure consistent user experience.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science or related field preferred; equivalent experience considered.

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