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Professional Services Manager - Lee's Summit, United States - Lynxspring
Description
Professional Services ManagerLynxspring, Inc. is a leader in web-based automation technology, open & modular control platforms, and device-to-enterprise integration solutions. Our customers include equipment manufacturers, systems integrators, and end-users in the Building Automation, Energy, Security, and National Accounts markets.
JENEsys by Lynxspring is key to extending connectivity, integration, interoperability, Internet enablement, and control to our customer's applications. Lynxspring embedded the revolutionary Niagara N4 Framework on the JENEsys platform.
Niagara is a powerful software suite designed for device-to-device connectivity and is widely accepted as the building automation solution of choice by many of today's largest manufacturers.
Job DescriptionWe seek a highly motivated and experienced candidate to join our Professional Services (PS) team.
This candidate will direct and manage a team of application engineers, project managers (PMs), and professional services technical team members.
The position will assist our sales team with professional service sales opportunities, work with project management for estimates, provide training and continuing education to the team, handle daily meetings, and manage schedules to meet customer requirements.
ResponsibilitiesManage a team of application engineers, PMs, and Professional Services Technical associates
Create and work with the team on training; review work and provide timely feedback
Create and maintain department standards; train others on such
Assist PMs with quotes and statements of works, assist PMs in assigning projects through Zoho Project, and work with PMs to evaluate and assess results of projects including closeout applications and documents
Provide support to sales for customer questions, demos, and technical support requests and assist with responding to RFIs as requested
Help define project scope, goals, and deliverables with estimating
Work with the team to manage budgets, resources, and project timelines
Help to resolve conflicts with Application Engineering and Projects
Implement and manage change orders when necessary to meet project outputs
Must be on-call occasionally after normal business hours to ensure company objectives are met
Conduct regular department meetings including employee goal meetings
Ensure team adaptation of Zoho Project and other Zoho applications as introduced
Review and approve team timesheets and expense reports, ensuring compliance with company policies
Help with hiring of new team members
Experience/Education
Bachelor's degree in engineering or similar field
At least 5 years of full-time experience in a Controls type of role - must include significant experience performing engineering and design of BAS (Building Automation Systems) and DDC (Direct Digital Controls) for HVAC (Heating Air-Conditioning Ventilation) systems
Minimum of 5 years of people management experience, including direct responsibility for all employment decisions, performance evaluations, and goals meetings
Knowledge and experience working with controls contractors and integrators
Ability to read project documents to assist project engineers with project take-off and quotes
Related experience and training; should include work in the field of HVAC and BAS controls, protocols BACnet, LON & MODbus preferred
Knowledge and experience with multiple BAS vendor product lines are a plus
Key Competencies
Oral and written communication skills
Customer service orientation
Problem analysis
Planning and organizing and a high attention to detail
Capable of testing electrical and electronic devices
Layout of control components and drawings for controls
The position is in Lees Summit, MO at Lynxspring's headquarters.
The candidate must be able to pass a criminal background check, motor vehicle record check, and drug screen.
Lynxspring is an Equal Opportunity Employer (EOE) offering a competitive benefits package. Starting salaries are commensurate with experience. Please visit for a company description.
Qualified candidates should contact our HR Manager, Katie Fleetwood.
No Agencies Please
Job Type:
Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Experience level:
5 years
Shift:
Day shift
Weekly day range:
Monday to Friday
Ability to Relocate:
Lees Summit, MO:
Relocate before starting work (Required)
Work Location:
In person
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