- Assist MSR team with member questions, escalated member concerns, problem solving, complex transactions, balancing issues, and error resolution as well as promoting upselling and cross-selling of all products and services.
- Subject matter expert and mentor for MSR position; assist with lending service inquiries, closing loans, and online loan applications (when necessary) as well as HSAs, IRAs, trusts, death accounts, and business accounts.
- Assist members in branch with new accounts, account maintenance, credit cards, and Flexlines as well as online application que when branch traffic permits.
- Seek out opportunities to enhance the members' experience by recognizing and presenting additional services that would improve the members' financial lives, providing sales through service; Promotes member self-service (e.g., tablet stations, PTM, coin machine, etc.).
- Provides daily observation coaching and feedback with MSR team.
- Assists and supports Branch Manager by assuming responsibility for supervising vault duties (e.g., scheduling/ordering cash), balancing duties (ATM's, recyclers, vault), closing duties, overrides (as appropriate), signing cashier's checks, as well as holding staff accountable for goals and ensuring member service expectations are exceeded.
- Ensure (individually or through delegation) that day-to-day operations of the Branch are completed effectively and efficiently, including necessary or routine facilities issues.
- Reinforce continuous collaboration and respectful communication between all departments by promoting strong, positive, and productive working relationships through the commitment to the company's core values, vision and mission statements.
- High school education or GED.
- Three to five years progressive customer service and supervisory experience preferred.
- Sales experience preferred.
- Excellent decision-making skills.
- Excellent communication skills.
- A high degree of mental concentration to interpret and act upon a wide range of situations, even under pressure.
- A high level of accuracy and attention to detail.
- Must be friendly and able to represent the credit union in a professional and positive manner.
- Able to remain calm and patient in stressful situations.
- Service-oriented; a team player.
- Believes in own capabilities and knowledge to affect positive outcomes and even succeed where others may not and demonstrates that attitude in performing day-to-day activities.
- Self-motivated by the desire to accomplish goals and have exceptional performance; very open to receiving constructive feedback.
- Understands that change is necessary to evolve as a person and an organization, and reflects that in the context of daily work, handling change without becoming disengaged.
- Displays an on-going commitment to learning and self-improvement in areas that are job and/or organization relevant.
- Embodies the credit union's core values: Cooperation, Leadership, Integrity, Creativity and Dependability.
- Takes initiative to be involved in networking opportunities in the community.
- Generates innovative ideas, and creative solutions to challenging problems.
- Models behavior that builds inter-personal trust and personal integrity within the team.
- Offers to take additional roles or responsibilities contributing to the success of the team.
- 401(k)
- 401(k) matching
- Dental insurance
- Vision insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Floating holiday time
- Mental health time off
- Volunteer time off
- Day shift
- Monday to Friday
- NO WEEKENDS
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Assistant Branch Manager - Neenah, United States - Simplicity Credit Union
4 weeks ago
Description
Who is Simplicity Credit Union?We are today, and we've always been, a team of passionate Credit Union believers who work together to help our friends and neighbors realize their dreams. From the latest tech to keep our members in the know, wherever they may be, to an innovative branch experience, we're focused on giving people what they need, when they need it. And what you see is not all you get. The Simplicity Team supports our member experience with a culture of collaboration and creativity, a focus on the things that mean the most to us, and a healthy dose of wackiness to bring it all together. Most importantly, we love turning new friends into members of the Simplicity Family and seeing where we can go together
Position Summary
The Assistant Branch Manager is responsible for promoting a service-first environment, demonstrating exceptional service through interactions with members, assisting the Member Service Representative (MSR) team in resolving problems, and answering questions covering the entire spectrum of Simplicity Credit Union's products and services. This position also serves as a Member Service department subject matter expert; assists in resolving problems and answering questions as well as serves as a mentor to new team members.
This position is part of our front-line Service Team and always projects a positive and friendly image for the credit union through interactions with members and co-workers. This is a full-time position at our Neenah Branch.
What we offer:
Pay: $45,000 - $55,000 annually
Benefits:
