Call Center Operations Director - Virginia Beach, VA
3 weeks ago

Job summary
We are dedicated to transforming lives through hands-on, career-focused education. Our graduates emerge as future leaders ready to make a significant impact in their communities.
The Call Center Operations Director is responsible for leading the daily operations and performance of the call center,
ensuring exceptional customer service, optimizing performance, and managing staff to meet organizational goals.
This role manages staff performance, service levels, quality assurance,
coaching and development,
and continuous improvement initiatives.
The manager is accountable for meeting operational goals through strong leadership,
and consistent service delivery.
Job description
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