Sr. Voice Engineer - Hinsdale, United States - TEKsystems

Description

Top Skills:

Cisco call manager, Unified communications, Cisco VoIP, Cisco UCCE & UCCX, Cisco Unity, voice gateways,

** healthcare industry experience preferred but not required**

Job Description:

The Enterprise Voice Engineer will support mission critical voice infrastructure systems. Technologies utilized by the Enterprise Voice Engineer Intermediate include: Cisco Call Manager, Cisco Unity, Cisco Contact Center Express, Cisco CUBE, Cisco Emergency Responder and Call Accounting systems. The position also requires demonstrated competence in VOIP, Mobility, Wireless, LAN/WAN technologies, and Route/Switch technologies, network troubleshooting tools, and Active Directory. Lastly, the Enterprise Voice Engineer will work with cross-functional teams in relation to the deployment and support of the physical/virtual voice infrastructure, which includes technologies such as VMWare, Linux, Windows Server and physical Servers.

Job Duties and Responsibilities:

• Voice Infrastructure Support - Provide the required support for the deployment of voice infrastructure, voice topology architecture, processes and reports. Investigate functionality issues related to voice application data, security and system configurations. Work with technical application teams in the review, analysis and resolution to application related performance issues.
• Voice Administration - Perform the required work associated with voice administration, such as the installation and configuration of voice network infrastructure, the deployment of backup and recovery processes for voice network, and the implementation of maintenance processes that ensure the continued stability and performance of voice systems. Examples of specific tools associated network administration include:
  • Cisco RTMT
  • SolarWinds
  • Wireshark
  • TranslatorX
  • Remote Port Status Monitor
• Disaster Recovery - Assist the organization in the performing of scheduled Disaster Recovery tests for designated mission critical voice systems.
• Monitoring and Optimization - Participate in the monitoring, optimization and diagnosis of currently deployed network systems. Provide the appropriate documentation to management, detailing the root cause analysis of outages, performance concerns, and propose resolution and optimization options. Examples of specific tools to monitor and optimize system performance include: SolarWinds and Remote Port Status Monitor.
• Security – Work closely with the Manager, Enterprise Voice Engineer Team Lead and the Enterprise Security Architecture Team to support and monitor that the security initiatives are being met for the organization.
• Technical System Support – Collaborate with the Enterprise Voice Engineer Team Lead and the Enterprise Network Architect to implement, configure, and support the Enterprise Voice Infrastructure. Assist in the initial capacity analysis, deployment design, and overall system architecture needed to support the Network platform and expected support activity. Provide the necessary support in the investigation and resolution of system level issues.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.