Specialist - System Management - Framingham, United States - ClifyX

Description

Job Title:
Specialist - System Management

Work Location:
Framingham, MAJob DescriptionOMS - experience is required in Sterling OMS and Java/Microservices experience is mandatoryFlexible to work in ShiftsProduction support for OMS/INC Manangement/Problem Managment7+ years of experience in a technical business-facing (face-to-face) role with a Retailer or similar preferredExcellent oral and written communication skills are required

• Ability to speak to traders confidentlyIn depth Functional / Industry Knowledge is required
• OMS/RetailHighly flexible and adaptable to changeStrong communication and interpersonal skills, along with a solid technical background are essential, as is the ability to multitask in a fast paced environmentGood understanding of software development lifecycleAbility to manage multiple issues in parallel and adapt to changing prioritiesExperience working in Onsite/Offshore models, in particular, supporting US business linesExperience in incident management, understanding of ticket workflows, and use of escalation.

Experience with ServiceNow/ITIL Methodologies is mandatoryProblem resolution in an analytical and logical manner to troubleshoot root causes and resolve production incidentsWorks closely with other technology teams such as Development, Vendors, Infrastructure, and other software support teamsTECHNICAL SKILLSET:

Must have:
IBM Sterling OMS, XML, Java, JSON, JenkinsOMS - experience is required in Sterling OMS and Microservices experience is necessary andIn-depth Functional / Industry Knowledge is required

• OMS/RetailExpert / Extensive Knowledge of SQL is required to assist own teams during debugging.

Oracle/MS SQL/ SybaseGood to have, Scripting and automation (Python, Perl, PowerShell)Middleware, MQ/Tibco, WebLogicJava experience is mandatory but good to have

• The ability to read and understand codemonitoring tools.

JIRA/Service Now.
ResponsibilitiesOMS - experience is required in Sterling OMS and Microservices experience is necessary.
FIX Messaging/Format experience6+ years of experience in a technical business-facing (face-to-face) role with a Retailer or similar preferred.
Excellent oral and written communication skills are required

• Ability to speak to stakeholders confidently.

In-depth Functional / Industry Knowledge is required

• OMS/RetailHighly flexible and adaptable to change.

Strong communication and interpersonal skills, along with a solid technical background are essential, as is the ability to multitask in a fast-paced environment.

Good understanding of software development lifecycleAbility to manage multiple issues in parallel and adapt to changing priorities.
Experience working in Onsite/Offshore models, in particular, supporting US business lines.
Experience in incident management, understanding of ticket workflows, and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.
Problem resolution in an analytical and logical manner, to troubleshoot root causes and resolve production incidents.
Works closely with other technology teams such as Development, Vendors, Infrastructure, and other software support teams.#J-18808-Ljbffr