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    Product Recall Customer Support - San Diego, United States - MILLENNIUMSOFT

    MILLENNIUMSOFT
    MILLENNIUMSOFT San Diego, United States

    2 weeks ago

    Default job background
    Description

    Position : Product Recall Customer Support

    Location : San Diego, CA

    Duration : 12 Months Contract

    Total Hours/week : 40.00

    1st shift

    Must have Excel background and customer support experience

    Description:

    • Qualified individuals will be tasked with supporting a voluntary product recall. You will be responsible for contacting affected customers, providing that customer with the upgrade, troubleshooting, and appropriately documenting your work.
    • This role requires providing customer support. Any work that is completed must also be appropriately documented and reported against.

    Responsibilities:

    • Must have Excel background and customer support experience
    • Conduct in/outbound calls to notify potentially affected facilities
    • Maintain appropriate level of confidentiality and a high level of professionalism
    • Adhere to provided script and messaging protocols
    • Data entry and management within provided database
    • Provide customer feedback to corporate teams
    • Use of SAP
    • General clerical duties including: photocopying, fax, and mailing
    • Perform research to schedule remediation trips for recalls.
    • Advantages & Value
    • In addition to working with a company that strives to provide employee growth and well-being, you have the opportunity to gain professional growth and exposure to the medical device industry.
    • Job Requirements:
    • Excellent customer service
    • Strong phone presence
    • Attention to detail
    • Ability to follow direction
    • Previous healthcare experience preferred
    • Prior recall experience preferred
    • Strong technical software skills
    • Use of Microsoft Office; Outlook, Excel, Microsoft Word
    • Polite and professional phone demeanor
    • Ability to stand for long periods of time, bend, kneeling, and some lifting of equipment may be required of up to 50 pounds
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