Director - Service Operations - Minneapolis, MN
1 week ago
Job summary
The Director of Customer Delivery Operations and Analytics is responsible for enabling our customer-facing teams to scale and achieve their key metrics - using business data and visualization tools to provide insight into delivery and KPI performance,leveraging the right tools and technology - through a lens of continuous improvement to elevate the customer experience.
- Lead and mentor a geographically dispersed team of operations and analytics professionals,
fostering a culture of collaboration, innovation, and continuous improvement - Oversee the development
& implementation of data-driven strategies, processes,& best practices to enhance operational efficiency
& effectiveness - Liaise between finance
& accounting to optimize & expedite monthly customer invoicing
Job description
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