Pneumatic, Mechanical, Elec Field Service Engineer Aurora, IL ref - ESR Healthcare

ESR Healthcare Aurora, United States

4 weeks ago

Description

Pneumatic, Mechanical, Elec Field Service Engineer Aurora, IL ref

Skills:
Engineering, Pneumatic, Mechanical, Electrical, Field Service

Experience level:
Mid-seniorExperience required:5 YearsEducation level:Bachelor's degreeJob function:EngineeringIndustry:ChemicalsCompensation:View salaryTotal position:1Relocation assistance:NoVisa :Only US citizens and Greencard holders
SUMMARY/

OBJECTIVE:
This position is responsible for effectively commissioning and servicing Simpson supplied equipment at customer site.

Duties include commissioning new equipment, technical support and troubleshooting of existing equipment, communicating the status of equipment to internal Simpson departments and its customers, as well as performing telephone support for Field Service.

This position works under limited supervision in an automated environment. Travel is required throughout the Americas, Asia and Europe. Travel ranges 65% - 80%.

ESSENTIAL FUNCTIONS:

Services existing equipment at customer sites in order to ensure that equipment is performing at optimal levels and according to machine specifications.

Troubleshoot machines in order to isolate and resolve problems.
Effectively commissions new equipment at the customer site. Ensures that the equipment has been properly installed for start-up both mechanically and electrically.

Produces Service Reports, Start-Up Documentation, expense reports, and other reports pertaining to requirements of the position in an accurate and timely manner.

Ensures that AX database and "Customer Profile Reports" are current with industry and customer intelligence.
Performs warrantee service calls in order to troubleshoot and resolve equipment problems.
Performs courtesy calls to current customers in order to ensure optimum customer satisfaction.
Checks stock on customers' spare parts for capital equipment and uses suggestive selling techniques to increase spare parts sales.

Seeks equipment upgrades and new equipment business opportunities and promotes the advantages of purchasing Performance Partnership Contracts (PPC's).Develops and provides ideas to Engineering to improve equipment design and eliminate reoccurring manufacturing and design flaws.

Trains other Field Service Engineers when needed.
Performs technical support via phone as scheduled.

REQUIRED EXPERIENCE:
Minimum - 7 years in an industrial environment with responsibility for industrial machine maintenance and commissioningPrevious successful employment where direct customer contact requiredPrevious successful employment where over 50% travel was requiredPrevious experience in a foundry environment preferred

REQUIRED SKILLS:
Strong mechanical aptitude and the ability to read mechanical drawingsStrong electrical skills/aptitude and the ability to read electrical schematicsProven knowledge of pneumatic principlesThe ability to read PLC diagram/schematics and troubleshoot such equipmentExcellent verbal and written communication skills, training skillsThe proven ability to work independently in the field while interdependent with headquartersKnowledge and operating ability of PC's and PC applications such as Excel and WordThe ability to travel extensively (65% - 80%) via auto and air throughout the Americas, Europe and Asia

SUPERVISORY RESPONSIBILITIES:
No

WORK ENVIRONMENT:
Frequently works in foundries which present hazards such as heat radiating from molten metal, respiratory effects from vapor and fumes, skin effects from contact with chemicals, slips, trips, falls, physical injuries from machinery, and noise

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Requires frequent standing, bending, carrying, stooping, and walking.
Must be able to lift 40 pounds.
Must be able to read and hear.
Must be able to communicate and exchange information verbally and in writing.
Must be able to operate and use a computer and its office related applications and other office equipment.

TRAVEL:

FrequentPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time

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