Director, Quality - San Antonio - Stratus Services

Description

Overview

There's never been a better time to join Stratus As the market leader in brand implementation and maintenance, we transform how national brands connect with their customers. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

From our locations across the country, to our corporate headquarters in Mentor, Ohio, every employee is a stakeholder in Stratus' success. This environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.

Summary

Stratus is seeking a strategic and enterprise-minded Director, Quality to lead all quality assurance and control initiatives for our brand implementation business, with a strong focus on exterior signage and interior branding and the manufacturing and installation for each service line.  This role ensures that products meet the highest standards of craftsmanship, durability, and compliance while driving continuous improvement across design, fabrication, and field operations.  The Director will champion a culture of quality excellence and customer satisfaction throughout the organization.

Location Preference: We have a strong preference for candidates based in San Antonio, TX, Lexington, SC, Greater Chicago, or Greater Cleveland. However, we are open to highly qualified remote candidates who can commit to regular travel as needed.

Responsibilities

Quality Strategy & Leadership

• Develop and implement a comprehensive quality strategy aligned with business goals and client expectations.
• Lead and mentor the Quality team, fostering accountability and continuous improvement.
• Collaborate cross-functionally with Project Management, Engineering, Design, and Supply Chain teams to align quality objectives and support new product introductions and process changes.

Manufacturing & Fabrication Quality

• Develop and implement quality standards across three internal plants and multiple external manufacturing partners to ensure compliance with company specifications and regulatory requirements.
• Monitor and audit production processes at internal and external facilities, identifying deviations and driving corrective actions to maintain consistent product quality.
• Ensure compliance with structural integrity standards.

Process & Compliance

• Maintain and improve Quality Management Systems (QMS) in line with ISO standards and industry best practices.
• Ensure adherence to local building codes, electrical standards, and environmental regulations.

Supplier & Vendor Quality

• In partnership with Field Partner Management (FPMG) and Supply Chain, establish and maintain supplier/vendor quality programs, including qualification, performance reviews, and continuous improvement initiatives for field partners and external manufacturing partners.
• Collaborate with procurement to ensure material consistency and reliability.

Field Installation & Customer Experience

• Implement quality checks for installation teams to ensure flawless execution and brand consistency.
• Drive initiatives to reduce rework, improve timelines, and enhance client satisfaction.

Continuous Improvement

• Utilize Lean, Six Sigma, or similar methodologies to optimize processes and reduce defects.
• Lead root cause analysis and corrective/preventive action processes for quality issues, ensuring timely resolution and documentation.

Metrics & Reporting

• Define and monitor KPIs such as defect rates, on-time delivery, and customer satisfaction scores with action plans to strengthen underperforming areas.
• Provide regular quality performance reports to senior leadership.

Qualifications

• Bachelor's degree in Engineering, Operations, Quality Management, or equivalent work experience preferred; Master's degree or MBA a plus.
• 10+ years of experience in quality management, with at least 5 years in a leadership role within a manufacturing environment.
• Strong knowledge of ISO standards, QMS, and regulatory compliance.
• Experience with Exterior Signage, Architectural elements, and Interior Branding projects preferred.
• Lean Six Sigma certification or equivalent strongly desired.
• Ability to manage quality across design, production, and installation phases.

Travel

This role will travel due to the need for in-person interaction with employees, customers, field partners, and/or business stakeholders. Travel may include local, regional, or national destinations and may be conducted via automobile, air, or other modes of transportation. All travel must be pre-approved in accordance with company policy and conducted in compliance with applicable safety and expense guidelines.

Why Work With Us

• Supportive & Friendly Culture
• Manage national accounts for Fortune 500 companies
• Medical, Dental, Vision insurance coverage options
• Flexible Spending & Health Savings Accounts (HSA) with company contribution to HSA
• Company paid Life Insurance
• 401k with competitive Employer Contribution
• Company paid Short/Long Term Disability Insurance
• Generous Paid Time Off program + Holidays
• Career Growth Opportunities and Career Mapping
• Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors

Pay Range

$130,000- $155,000 annually - Pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

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