-
Service Consultant
3 weeks ago
Warren Henry Automotive Doral, United StatesPosition Overview · This position functions as the face of the service department greeting customers as they arrive to the service drive providing excellent customer service and determining what the service needs of the vehicles are. · Responsibilities · * Maintain Customer relat ...
-
Services Consultant
1 week ago
Kaseya Doral, United StatesKaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustai ...
-
Manager - Accounting Consulting Services
5 days ago
EisnerAmper Doral, United StatesEisnerAmper is one of the largest accounting, tax, and business advisory firms, with nearly 4,000 employees and more than 350 partners across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today, and position ...
-
NetWitness LLC Doral, United StatesNetWitness - Professional Services Consultant · As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and services are ...
-
human services program consultant ii
2 weeks ago
My Florida Corp Defunct Doral, United StatesHUMAN SERVICES PROGRAM CONSULTANT II · Date: · May 15, 2024 · Location: · MIAMI, FL, US, 33125 · The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website \_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . ...
-
Oracle Doral, United StatesJob Description · To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers' use of Support Services, drive high degree of satisfaction and referenceability, ...
-
Truist Inc Doral, United StatesThe position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communicatio ...
-
Audi Financial Services Consultant
3 weeks ago
Lamborghini South Dade & Audi Miami South Doral, United StatesPUT YOUR CAREER IN HIGH GEAR · At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we can provide our customers with the best. THE COLLECTION is not your typical ...
-
Service Consultant
3 weeks ago
Warren Henry Automotive North Miami, United StatesPosition Overview · This position functions as the face of the service department greeting customers as they arrive to the service drive providing excellent customer service and determining what the service needs of the vehicles are. · Benefits: · * Medical, dental, vision insura ...
-
Human services Program Consultant II
3 weeks ago
State of Florida Doral, United StatesRequisition No: · Agency: Department of Health · Working Title: HUMAN SERVICES PROGRAM CONSULTANT II · Pay Plan: Career Service · Position Number: · Salary: $43, $46,000.00 · Posting Closing Date: 05/24/2024 · Total Compensation Estimator Tool · OPEN COMPETITIVE · Your S ...
-
Service Consultant
3 weeks ago
WARREN HENRY AUTOMOTIVE Davie, United StatesOur brand new Jaguar Land Rover West Broward store is open With another JLR store in the Warren Henry family, we can provide more options and better service to our customers. This position functions as the face of the service department greeting cus Consultant, Service Manager, V ...
-
Service Consultant
4 days ago
Warren Henry Automotive Fort Lauderdale, United StatesPosition Overview · Our brand new Jaguar Land Rover West Broward store is open With another JLR store in the Warren Henry family, we can provide more options and better service to our customers. · This position functions as the face of the service department greeting customers ...
-
myGwork - LGBTQ+ professionals & allies Doral, United StatesThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. · To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize ...
-
Client Service Consultant
3 days ago
Matter Family Office Fort Lauderdale, United StatesThis position will be based in our St. Louis, Denver or Dallas office. · Your Experience · Proven experience in a financial industry client service support or client management role where you have worked to support families in their relationship with the client team. · BA or B ...
-
Truist Miami, United States Full timeESSENTIAL DUTIES AND RESPONSIBILITIES · Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. · 1. Participate in the establishment of ...
-
human services program consultant ii
4 days ago
MyFlorida MIAMI, United StatesHUMAN SERVICES PROGRAM CONSULTANT II · Date: May 15, 2024 · Location: · MIAMI, FL, US, 33125 · The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website \_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . · R ...
-
Human services Program Consultant II
3 weeks ago
State of Florida Miami, United StatesRequisition No: 829205 · Agency: Department of Health · Working Title: HUMAN SERVICES PROGRAM CONSULTANT II · Pay Plan: Career Service · Position Number: · Salary: $43, $46,000.00 · Posting Closing Date: 05/24/2024 · Total Compensation Estimator Tool · OPEN COMPETITIVE · Your S ...
-
Tarka Talent Doral, United StatesConsultants & Senior Consultants (1-6 years) - Miami · Ops Strategy / Performance Improvement · Consulting Experience Required (Tier 1/2 or Big 4 strongly preferred) · Location: Miami (on-site, with travel) · Salary: $100,000 - $150,000 (+great bonus & benefits) · My client ...
-
Senior Manager of International Tax Services
3 weeks ago
CAREERXCHANGE Doral, United StatesJob Description · Job Description · Senior Manager - International Tax Services(Position must be based out of one of their locations in Miami, Ft. Lauderdale, Boca Raton, West Palm Beach, and/or New York City)Company Overview: · Our client is a leading accounting and advisory ...
-
Senior Tax Manager
3 weeks ago
Regal Executive Search Doral, United StatesJob Description · Tax Senior ManagerCompany Overview · Ranked nationally as a Top 40 accounting and advisory firm · More than 600 highly qualified employees serve domestic and international clients across a broad range of industries and practices from our offices across the co ...
Service Consultant - Doral, United States - Warren Henry Automotive Group
Description
Position Overview:
This position functions as the face of the service department greeting customers as they arrive to the service drive providing excellent customer service and determining what the service needs of the vehicles are.
Responsibilities:
Maintain Customer relations with all existing and future clients.
Attempt to resolve any customer concerns or seek the appropriate management contact to assist.
Plan and coordinate known appointments that will be arriving the next day.
Set appointments using the Xtime center and maintain the service reservations.
Answering service calls and following up in a timely manner.
Review all monthly specials, learn current service menus and review sublet vendor services.
Maintain department and customers service files and review for accuracy before sending to final scanning.
Determine and discuss alternate transportation needs with customers.
Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual.
Process after hours drop off vehicles and towed in vehicles.Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual.
Promote the sales of labor, parts, sublet services and accessories to meet the customers needs.
Provide customer with accurate estimates and completion times.
Obtain customers signature on all repair orders, document agreements, and credit card payment slips.
Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order.
Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded.
Verify that all quality control standards have been met and vehicle has been washed before contacting customer.Follow up with all aging repair orders and provide daily explanation to Service Manager for any repair order open longer than 4 days.
Maintain a customer satisfaction inquiry score above national average.Capture valid customer emails and maintain a CSI email capture rate higher than the national standard.
Maintain a follow up system for special ordered parts or vehicles that will need additional future repairs.
Maintain a clean orderly office that is acceptable in accordance with dealerships standards.
Maintain all common customer areas and assure that all amenities are stocked and in proper working order. Report any major janitorial issues that cannot be quickly cleaned up or require special service.
Perform cashier functions during the vehicle pick up process.
Establish method of payment and collect cash, money order, check, Visa, Master card, or American Express.
Account for all financial transactions daily and place the completed deposit envelope into the safe.
Perform a cash drawer count at the end of your shift and report any overages or shortages to Service manager.
Maintain all applicable certifications and keep continuing education up to date with TOE and dealer standards.Maintain Compli and complete assigned modules in a timely manner.
Maintain a well groomed appearance and uniform while performing job duties or away at training.
Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry.
Maintain pleasant working relationship with all dealership employees.
Qualifications:
Customer Oriented - Ability to take care of the customers needs while following company procedures.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
Judgment - The ability to formulate a sound decision using the available information.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
MINIMUM QUALIFICATIONS:
High school diploma or general education degree (GED) or 1 year of related experience and/or training.
Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email.
Ability to effectively present information and respond to questions from management, employees and customers.
Ability to calculate figures and amounts such as discounts, taxes, and percentages.
Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation.
Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary.
Valid Drivers License
OTHER QUALIFICATIONS:
Ability to operate the following equipment:
Ability to operate a computer
Ability to type
Ability to use a calculator
Ability to keep organized files and documents
#J-18808-Ljbffr
