Associate - Night and Weekends - Wakefield, MA, United States - Kelmar

Description

The System Support Associate is a client-facing position whose primary responsibility is to support clients using Kelmar's KAPS unclaimed property management system.

The System Support Associate will be well versed on using the KAPS system and unclaimed property management with the expectation of becoming an expert in all facets of KAPS as well the possess the ability to assess current processes and recommend improvements and efficiencies.

The System Support Associate may also be assigned individual and group projects as needed.

This is a remote position with the option to work in any of Kelmar's offices including Rockland, MA; The System Support Associate may be required to work occasional evening/holiday hours as needed.

Gather and document requirements from current or requested client-specific processes and customizations. Perform acceptance and regression testing on completed development work

• First line of defense in all client support requests; Communicate regular updates on all open tickets for assigned clients and projects
• Work with the Training and Documentation Specialist to author and maintain system and process documentation, knowledge base, and training materials
• Conduct/attend regular virtual meetings/calls with clients; Minimum of 2 years' relevant work experience; previous experience in managing clients in a system support role are preferred; Excellent technical writing and verbal communication skills
• Solid planning, time management, communication, decision making, presentation and organization skills
• Advanced experience in Microsoft Office software (Excel, Word, Visio, etc.)
• Comfortable using online meeting platforms (Microsoft Teams, etc.)
• Travel up to 15% may be required
• All positions on the Kelmar KAPS Team may have occasional non-standard schedule requirements (nights and weekends) for which sufficient notice will be provided. This may include travel time, coverage for Go Live weekends, and for on-call coverage, etc.

Medical, Dental and Vision Insurance

• Flexible Spending Plans
• Disability Insurance
• Kelmar provides training and the opportunity for career advancement.