- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform VPN infrastructure design and administration (PTP, client-based, Encrypted,
IPsec) - Monitor and manage Microsoft Windows 7/8/10 Operating Systems.
- Monitor and manage Microsoft Windows Server 2003/2008/2012; Small Business
Server 2003/2008/2012; Exchange Server 2003/2007/2010. - Work on WANs, LANs, TCP/IP, Firewalls, Routers, and
Switches. - Server administration via Active Directory, File & Print services, DNS, DHCP.
- Install antivirus software and ensure virus definitions are up to date.
- Optimizing and maintaining network software and hardware
- Building and deploying file servers and cloud computing solutions
- Configuring and deploying VOIP solutions
- Manage Microsoft Exchange Server
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- Having worked in an MSP environment is a PLUS
- Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- 2-3 years of experience in a client-facing environment such as sales engineering
- Kaseya RMM and Autotask PSA Experience a plus
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Experience with RMM (remote monitoring and management) tool a plus
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- Sales training experience is a plus
- Having worked in an MSP environment is a major plus.
- CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
- CCNA or CCIE-Cisco certifications a real plus
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Level II
5 days ago
Advocate Aurora Health Chicago, United StatesJob Description · Advocate Aurora Health is seeking a Interventional Radiology Technologist Level II for a job in Chicago, Illinois. · Job Description & RequirementsSpecialty: Interventional Radiology Technologist · Discipline: Allied Health Professional · Duration: Ongoing · 28 ...
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Level II
5 days ago
Advocate Aurora Health Niles, United StatesJob Description · Advocate Aurora Health is seeking a Physical Therapist Level II for a job in Niles, Illinois. · Job Description & RequirementsSpecialty: Physical Therapist · Discipline: Therapy · Duration: Ongoing · 40 hours per week · Shift: days · Employment Type: Staff · Maj ...
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Level II
5 days ago
Advocate Aurora Health Niles, United StatesAdvocate Aurora Health is seeking a Physical Therapist Level II for a job in Niles, Illinois. · Job Description & Requirements · Specialty: Physical Therapist · Discipline: Therapy · Duration: Ongoing · 40 hours per week · Shift: days · Employment Type: Staff · Major Resp ...
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Level II
21 hours ago
Advocate Aurora Health Niles, IL, United States Full timeAdvocate Aurora Health is seeking a Physical Therapist Level II for a job in Niles, Illinois. · Job Description & Requirements · Specialty: Physical Therapist · Discipline: Therapy · Duration: Ongoing · 40 hours per week · Shift: days · Employment Type: Staff · Major ...
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Level II
5 days ago
Advocate Aurora Health Oak Lawn, IL, United States Full timeAdvocate Aurora Health is seeking a Ultrasound Technologist Level II for a job in Oak Lawn, Illinois. · Job Description & Requirements · Specialty: Ultrasound Technologist · Discipline: Allied Health Professional · Duration: Ongoing · 40 hours per week · Shift: nights ...
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Level II
5 days ago
Advocate Aurora Health Oak Lawn, United StatesJob Description · Advocate Aurora Health is seeking a Ultrasound Technologist Level II for a job in Oak Lawn, Illinois. · Job Description & RequirementsSpecialty: Ultrasound Technologist · Discipline: Allied Health Professional · Duration: Ongoing · 40 hours per week · Shift: nig ...
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Level II
5 days ago
Advocate Aurora Health Hazel Crest, United StatesJob Description · Advocate Aurora Health is seeking a Interventional Radiology Technologist Level II for a job in Hazel Crest, Illinois. · Job Description & RequirementsSpecialty: Interventional Radiology Technologist · Discipline: Allied Health Professional · Duration: Ongoing · ...
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Level II
5 days ago
Advocate Aurora Health Fox River Grove, IL, United States Full timeAdvocate Aurora Health is seeking a Radiology Technologist Level II for a job in Barrington, Illinois. Job Description & Requirements Specialty: Radiology Technologist Discipline: Allied Health Professional Duration: Ongoing 40 hours per week Shift: evenings Employment Type: Staf ...
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Level II
1 month ago
Advocate Aurora Health Chicago, United States Full timeAdvocate Aurora Health is seeking a Interventional Radiology Technologist Level II for a job in Chicago, Illinois. · & Requirements · Specialty: Interventional Radiology TechnologistDiscipline: Allied Health ProfessionalDuration: Ongoing28 hours per weekShift: eveningsEmployment ...
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Registered Nurse Level II
5 days ago
North Shore Defunct Chicago, United StatesPosition Highlights: Sign on bonus: 10K for night shift · Position: Registered Nurse Level II - ICU · Location: Chicago, IL · Full Time · Hours: Nights 7:00 pm - 7:30 am; every other weekend and rotating holidays required · Required Travel: None · What you will need:A Staff ...
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Level II Radiographer
1 day ago
Team Industrial Services, Inc. Whiting, United StatesLevel II Radiographer · General Summary · This position is for an RT Level II Technician for an upcoming FALL TAR in September. · The Nondestructive Testing technician will independently perform inspections utilizing various NDT techniques seeking corrosion, defects, or detriment ...
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Diesel Mechanic Level II
3 weeks ago
HRBoost Plainfield, United StatesJob Description · Job Description MNS1 Express Inc is a transportation company; a cargo-hauling transportation team comprised of hard-working, quick-thinking, problem-solving truck drivers and support staff. We work together to enhance our customers' experiences and better our tr ...
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Level II MT/PT Technicians
2 weeks ago
Mistras Group Burr Ridge, United StatesMISTRAS Group, Inc. is seeking Level II MT/PT Technicians for fulltime work in the Burr Ridge, IL area. · Applicants must be able to provide the following QA Documents: · * High School Diploma/GED/Degree · * Proof of classroom hours/Training in NDT · * Previous level II certifica ...
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Service Desk Technician Level Ii
3 weeks ago
Rhodian Lincolnwood, United States**Job Description - Service Desk Technician Level II** · 1. **About the Position**: The Rhodian IT Service Desk Technician Level II is a member of the Rhodian IT team, and works closely with engineering, services leadership, client advisors, and clients. We provide our clients re ...
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QA Specialist Level Ii
5 days ago
Georgia Nut Company Skokie, United States**SUMMARY** · The QA Specialist is responsible for monitoring products and employee practices on the manufacturing floor to ensure the safety and quality of products manufactured by Georgia Nut Company. · **PRIMARY RESPONSIBILITIES** · - Responsible to report any food safety and ...
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Diesel Mechanic Level II
4 weeks ago
HRBoost Plainfield, United StatesMNS1 Express Inc is a transportation company; a cargo-hauling transportation team comprised of hard-working, quick-thinking, problem-solving truck drivers and support staff. We work together to enhance our customers' experiences and better our truck driving and transportation car ...
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InsideHigherEd Palos Hills, United StatesJob Title:Adjunct Certified Level I or II Non Destructive Testing Instructor (CCCE) - Radiographic Inspector · Position Type:Faculty · Department:Corporate, Community, & Continuing Education · Work Location:Main Campus · Duties:Support the goals and mission of the college; provid ...
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InsideHigherEd Palos Hills, United StatesJob Title:Adjunct Certified Level I or II Non Destructive Testing Instructor (CCCE) - NDT Inspector (UT, PT, MT) · Position Type:Faculty · Department:Corporate, Community, & Continuing Education · Work Location:Main Campus · Duties:Support the goals and mission of the college; pr ...
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Warehouse Associate Level Ii
2 days ago
Dexter Magnetic Technologies Elk Grove Village, United States**Major Responsibilities** - reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: · - Receiving and Inspection: Receive incoming shipments, verify their accuracy against purchase orders and packing lists, and inspect go ...
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Senior Structural Engineer
1 week ago
Amentum Oak Ridge, United States Full timeAmentum is seeking a Consulting Civil Engineer II (Structural) to be based in our Oak Ridge, TN location. The Consulting Engineer is responsible for providing engineering guidance, calculations, analysis, studies and recommendations for the structural segment of engineering withi ...
Helpdesk Support Level II+ - Oak Park, United States - K2 Staffing
Description
Job Description
Job DescriptionSummaryOur client is a leading IT Solutions Company in the Chicago area (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Helpdesk Support Level II+ professionals in Oak Park
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Alice Eggleston
PA-C, MPH. Certified/licensed in IL with experience in primary care, clinical trials research, manag ...