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Desktop Support Administrator - Baltimore, United States - International Executive Service Corps
Description
Resource Management Concepts, Inc. (RMC) Desktop Support AdministratorRMC provides high-quality, professional services to government and commercial sectors.
Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.
Responsibilities:
Maintain IT Infrastructure end-point devices including but not limited to computers, printers, phones (desk and mobile), and audio-visual equipment
Perform server/workstation installations and technology refreshes
Install and configure external workstation hardware
Install and configure authorized software on workstations
Diagnose and resolve hardware and software issues
Perform system upgrades as required
Support the tracking and implementation of Security Technical Implementation Guidelines (STIGS)
Assist in artifact development as well as continuous monitoring activities
Maintain end-point data backups and ensure integrity
Participate in the patch management process
Create and maintain documentation
Lead and assist with projects as needed
Required Qualifications:
Minimum of 3 years of experience supporting system administration for DoD or Federal Programs
DoD M IAT Level II certified with Continuing Education (CE) (GSEC, CompTIA Security+ CE, SCNP, SSCP)
Experience providing end user desktop support services
Strong understanding of IT Management and associated cybersecurity principles to include cybersecurity policy, network security, and digital forensics
Security Clearance:
An Interim DoD Secret clearance is required to start. A Top-Secret Clearance will be required. Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.
RMC employees may be subject to COVID-19 vaccination or testing requirements in order to access government facilities.
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