Customer Service Specialist - Fort Valley, United States - Fort Valley State University

    Fort Valley State University
    Fort Valley State University Fort Valley, United States

    1 month ago

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    Description
    The Customer Service Specialist is responsible for answering inbound calls, providing accurate information, and transferring calls to the appropriate offices and university stakeholders.
    • Provide FVSU alumni, parents, students, and friends with the specific information regarding area being serviced (financial aid, admissions, registrar, bursar, or housing)
    • Work as a team with other office team members.
    • Properly document and concerns provided the during phone calls.
    • Always maintain professionalism and in every telephone conversation.
    • Maintain an active working knowledge of the University's mission, goals, academic curriculum, student programs, and campus life.
    • Convey current information on events taking place on the University's campus in an intelligent and friendly manner.
    • Always speak positively about Fort Valley State University.
    Qualifications:

    Must be:
    • Motivated and Enthusiastic
    • Reliable and Punctual
    • Honest and Cooperative
    • Must have strong verbal and written communication skills and must be able to speak clear conversationally.
    • Use appropriate grammar and pronunciation.
    Skills/Experience Preferred:
    • Professional and/or volunteer experience working directly with the public.
    • Experience or training in sales, marketing, fundraising or public relations.
    • Ability to organize and present facts in a concise and persuasive manner.
    • Ability to record data accurately.
    • Ability to work in a Microsoft Windows environment.