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- Provide FVSU alumni, parents, students, and friends with the specific information regarding area being serviced (financial aid, admissions, registrar, bursar, or housing)
- Work as a team with other office team members.
- Properly document and concerns provided the during phone calls.
- Always maintain professionalism and in every telephone conversation.
- Maintain an active working knowledge of the University's mission, goals, academic curriculum, student programs, and campus life.
- Convey current information on events taking place on the University's campus in an intelligent and friendly manner.
- Always speak positively about Fort Valley State University.
- Motivated and Enthusiastic
- Reliable and Punctual
- Honest and Cooperative
- Must have strong verbal and written communication skills and must be able to speak clear conversationally.
- Use appropriate grammar and pronunciation.
- Professional and/or volunteer experience working directly with the public.
- Experience or training in sales, marketing, fundraising or public relations.
- Ability to organize and present facts in a concise and persuasive manner.
- Ability to record data accurately.
- Ability to work in a Microsoft Windows environment.
Customer Service Specialist - Fort Valley, United States - Fort Valley State University
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Description
The Customer Service Specialist is responsible for answering inbound calls, providing accurate information, and transferring calls to the appropriate offices and university stakeholders.Must be: