On-Site Assistant General Manager — Single-Family HOA - Austin - Lifetime HOA Management

    Lifetime HOA Management
    Lifetime HOA Management Austin

    1 day ago

    Full time
    Description

    Assistant General Manager — Single-Family HOA (Full-Time, On-Site)

    Job Summary

    We are seeking an organized, service-focused Assistant Community Manager to support the day-to-day operations of a single-family homeowners association. This position reports directly to the General Manager and plays a key role in homeowner communications, compliance coordination, vendor scheduling, administrative support, and maintaining accurate community records. The ideal candidate is proactive, detail-oriented, and comfortable managing multiple priorities in a customer-facing environment.

    Key Responsibilities

    Resident Service & Communication

    • Serve as a primary point of contact for homeowner questions and requests; ensure timely follow-up and resolution
    • Assist with drafting and distributing community communications (emails, notices, updates, reminders)
    • Support resident issue tracking and ensure concerns are routed and resolved appropriately

    Compliance & Architectural Support

    • Support enforcement of governing documents, community rules, and architectural standards in a consistent, professional manner
    • Assist with violation tracking, courtesy notices, and compliance follow-up
    • Help coordinate architectural applications (ARC/ACC), submissions, approvals, and recordkeeping (as applicable)

    Administrative & Board Support

    • Prepare meeting materials and assist with meeting logistics (agendas, packets, sign-in sheets, ballots/proxies when applicable)
    • Maintain organized community files (contracts, bids, correspondence, maintenance logs, owner records)
    • Assist with obtaining vendor proposals, tracking insurance certificates, and maintaining compliance documentation
    • Support records requests, document distribution, and routine reporting to the General Manager/Board
    • Schedule vendors and contractors for repairs and routine services; confirm access and completion
    • Track work orders, service requests, and vendor follow-through; escalate urgent issues to the General Manager
    • Assist with routine community inspections and documentation of maintenance needs

    Financial & Collections Support

    • Assist with invoice review and coding support (as directed)
    • Support collection processes and owner account follow-up in accordance with policies and governing documents (as directed by the General Manager)
    • Help track budget-related documentation for operational projects and recurring services

    Emergency Response & On-Call Support

    • Support after-hours response as needed for urgent community issues and communicate updates to the General Manager

    Qualifications

    • High school diploma or GED required; college coursework/degree preferred
    • 2+ years of experience in HOA, property management, customer service, or administrative operations preferred
    • Strong written and verbal communication skills; professional customer service mindset
    • Highly organized with strong attention to detail and follow-through
    • Comfortable using property management software, Microsoft Office/Google Workspace, and email platforms
    • Ability to interpret and apply policies, procedures, and governing documents with guidance
    • Reliable attendance; ability to work a flexible schedule (occasional evenings/weekends for meetings or community needs)

    Work Location & Schedule

    • On-site position within the community
    • Full-time; schedule may include occasional evenings/weekends based on operational needs
    • Annual salary starting at $55,000 (Salary will be based on experience)

    Eligible full-time employees may receive a comprehensive benefits package, which can include medical, dental, vision, paid time off, paid holidays, and retirement plan options (including employer match).

    Disclaimer

    This is not an all-inclusive job description. Duties and responsibilities may be modified at any time based on operational needs.

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