Customer Service Rep - Portland - Puget Collision

    Puget Collision
    Puget Collision Portland

    4 days ago

    $38,000 - $60,000 (USD) per year *
    Description

    Customer Service Representative

    The primary contact for all initial customer reception is the CSR, responsible for customer care throughout the vehicle repair process. The CSR must secure customers by being empathetic listeners answering basic questions about the repair process.

    Job Responsibilities:

    • Greet customers professionally and in a timely manner ensuring high-quality service with warm receptions offering comfort items.
    • Answer phones professionally responding to voice mails same day addressing inquiries with shop team members.
    • Inform customers of repair processes insurance claim processing payment procedures expected delivery dates of repairs.
    • Communicate customer expectations complaints or other specific requirements to Estimator and Center Leader effectively capturing business opportunities establishing trust confidence through knowledge of certifications insurance carrier partnerships.



      You will follow up on all missed opportunities schedule appointments accurately update calendars oversee initial insurance assignments verify customer contacts/appointments ensure accurate documents are scanned CCC files confirm information accuracy file completeness before delivering vehicles after completion quality control checks daily audit parts invoices posted banking transactions & deposits completed accurately lobby maintenance stocked marketing material available replenish office supplies order needed safety stock regulatory documentation permits current filed appropriately..Key Performance Metrics:
    * This salary range is an estimation made by beBee
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