Universal Banker - Bossier City, United States - Citizens National Bank

Description

General Description

The Universal Banker is often the first impression a customer, business or visitor has with the Bank.

This position provides excellent customer service to current and potential customers and represents the Bank in a positive, professional manner.

The Universal Banker will assist current and potential customers with inquiries about our products and services and make appropriate recommendations for more complex products such as Individual Retirement Accounts, commercial accounts, and lending services.

The position will work with other departments to resolve customer inquiries, problems, and complaints. The Universal Banker plays a key role in providing retail banking services and products to customers.

In addition to performing a variety of tasks associated with transacting customer requests and verifying the completeness of retail banking transactions, the Universal Banker is in the prime position to develop new business opportunities with current and potential customers.

Requirements

High School diploma or equivalent

2+ years of Bookkeeping, Account Services or Universal Banking preferred

2+ years teller experience

1 + year of customer service and opening of retail bank accounts

Ability to function productively in a high volume and fast paced environment.

Excellent customer service skills.

NMLS qualifications met.



Duties and Responsibilities

Excellent people skills with high energy level and passion for delivering outstanding customer service.

Pro-active approach to offering digital products to customers.

Advanced knowledge of all of the banks electronic delivery channels, to include:

on-line and mobile banking set-up, treasury management products and services, as well as troubleshooting online/mobile banking issues for customers.

Open new accounts and services.
Prepare the necessary documentation and issue disclosures

Maintain internal controls, obtain all required documentation to identify the customer and meet regulatory requirements

Consult loan applicants and collect loan applications & financial documentation

Assist customers with Individual Retirement Account services such as contributions and distributions.
Open new IRAs and provide appropriate documentation

Assist with additional services and products such as safe deposit box access, ATM and debit card requests, check orders, compromised accounts.

Perform Teller duties as necessary including processing deposits, checks and payments, verifying cash and endorsements and issuing receipts.
Count cash, balance transactions and teller drawer with a high level of accuracy

Assist customers with Interactive teller machines

Understand and review check endorsements and apply endorsement standards

Make sound decisions based on level of authority, the risk of the transaction and customer expectations, assist employees with approval authority needs within individual authority guidelines.

Understand and adhere to all applicable federal and state laws and regulations, including, but not limited to, the Bank Secrecy Act (BSA) and related anti-money laundering laws and Office of Foreign Asset Controls (OFAC)

Setup/unlock online banking for customers

Ability to travel and be flexible to work where needed in scheduled branch assignments



Relationship and Business Development

Open new accounts, including compiling and preparing new account paperwork and applications.

Identify the unmet needs of current and potential customers and offer appropriate products and services.

Promote and provide information to customers on new and enhanced products, services, promotions, contests, etc.

Promote and cross-sell exciting products and services to current and potential customers to include joint calls with other departments (i.e. investment center, loan referrals, etc.).

Participate in community events to increase bank visibility and develop business opportunities.



Customer Service

Assist customer inquiries and requests regarding current accounts.

Identify and inform customers of account status discrepancies and disputes and provide options to resolve.

Receive and process loan payments, record and issue transaction receipt.

Receive cash and checks for deposit, verify proper endorsement, confirm deposit slip accuracy, record and issue transaction receipt.



Essential Tasks

Relationship and Business Development

Open new accounts, including compiling and preparing new account paperwork and applications.

Identify the unmet needs of current and potential customers and offer appropriate products and services.

Promote and provide information to customers on new and enhanced products, services, promotions, contests, etc.

Promote and cross-sell exciting products and services to current and potential customers to include joint calls with other departments (i.e. investment center, loan referrals, etc.).

Participate in community events to increase bank visibility and develop business opportunities.



Customer Service

Assist customer inquiries and requests regarding current accounts.

Identify and inform customers of account status discrepancies and disputes and provide options to resolve.

Receive and process loan payments, record and issue transaction receipt.

Receive cash and checks for deposit, verify proper endorsement, confirm deposit slip accuracy, record, and issue transaction receipt.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)