Application Analyst 2 - Wausau, United States - City County Information Technology Commission

City County Information Technology Commission Wausau, United States

2 weeks ago

Description

Job Posting End Date:

Worker Sub-Type:
Regular

Scheduled Weekly Hours:
40

Purpose of the Position:

The purpose of the IT Applications Analyst position is to ensure that our customers have the right applications to support their organization's goals. This is accomplished through a combination of relationship partnering and application support with several key customers. This position would focus on ERP financial software and related applications.

Essential Duties and Responsibilities

The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Skills

Ability to design and implement workflows within the Workday ERP system for AP. AR, GL, Budget, and Payroll
Utilizing knowledge of accounting practices, assist Finance and HR departments to improve processes using the Workday ERP System
Utilizing knowledge of accounting practices, implement, administer, and maintain a cashiering software solution for processing transactions
Basic understanding of SQL and databases
Ability to run and understand SQL queries
Understanding of networking fundamentals and troubleshooting
Familiar with Windows desktop and Windows server functions and basic troubleshooting
Ability to read and write basic scripts, schedule execution, to aid in data movements, application maintenance, and monitoring
Ability to work with departments to document workflows in current process and propose and assist in developing improvements utilizing existing technology solutions or new application selection
Assist departments with their development of workflows within collaboration tools such as Teams, SharePoint, and Windows to improve efficiency
Ability to write clear and concise support information for applications in Knowledge Base for both IT and end users to aid in self-service and expanding support across team

General

Perform duties in a manner that is consistent with the CCITC core values
Provide great customer service using strong written and verbal communication and interpersonal skills
Maintain, edit, use, and safeguard from unauthorized access confidential information
Effectively work as part of a team, take direction from others, share knowledge, and build consensus
Promote process improvement
Identify improvement opportunities and manage improvement requests
Determine work priorities, work independently, and exercise initiative
Follow Change management Practices as established by CCITC
Attend conferences, seminars and off-site training sessions as requested
Accept new responsibilities at any time

Project Management

Install, build, and configure applications as part of project team
Participate in designing test scripts, training requirements, implementation, and preparing training materials
Participate in projects as a member of a team to ensure tasks you are responsible for are completed on time and to the standards set by PMO
Communicate what PMO activities work well and are not working well
As a member of a project team, assist in development of scope, budget, and project timelines
Review and validate that SLAs and support agreements meet the needs of CCITC and the department requesting
Ensure all assigned tasks statuses are accurate and up to date in project tracking tools
Communicate issues that may affect a project to the project manager
Oversee the implementation of new systems and data migrations

Relationship Partner - Department

Become the trusted primary point of contact between CCIT and an assigned department
As department or application subject matter expert work with Project Manager on project intake
Understand the essence of the department's line of business and how their work affects other department's processes
Have a high-level understanding of the workflow within the department and flow of information
Meet regularly with the key contact within the department
Understand the department's desired outcomes and bring the information back to CCIT leadership
Identify needs and recommend software to fill needs
Know how the department's existing applications work in general terms
Understand interfaces to other systems and file exports/imports to state and federal entities
Train users

Application Analysis and Support

Monitor Application team incident queue and evaluate if incident has enough information to be actionable, follow up with submitter to get additional details
Review runbooks and Knowledge Bases for troubleshooting information
Attempt to resolve issues, if possible, troubleshoot issues to the extent possible such as network connectivity, DNS, drive space etc.
Coordinate support from other teams within CCITC such as other analysts, Help Desk, PC support, developers, and network staff
Open and monitor incident with vendors to ensure issue is documented, key internal personnel are identified, incident is being worked on, and ultimately incident is resolved
Stay up to date on department communications to vendors to ensure that requests and issues are addressed
Manage vendor relationships and contracts to ensure support is available according to Service Level Agreements
Review application state to ensure versions are up to date and update as necessary to maintain support and enable new features
Update vendor software with periodic upgrades; downloads programs / software patches/fixes from internet
Design and write test scripts to be performed on both test and production systems to ensure problems are fixed and new issues are found prior to production changes
Utilize test environments and testing scripts prior to upgrades, updates, or patches to ensure operation after updates or changes
Assist in design of interfaces between multiple systems and coordinate testing of these interfaces across multiple vendors

Additional Tasks and Responsibilities

Enter data to service request tracking database
Enter information into a time reporting system
Establish and maintain effective working relationships with fellow employees and the public
Maintain confidential information
Commute between City, County, NCHC and other partner offices
Perform other duties as assigned

Minimum Training and Experience Required to Perform Essential Job Functions

Associate or bachelor's degree in MIS or other Information Technology degree preferred. At least 2-3 years' experience as an analyst within an IT organization providing business analysis and applications support. 2-3 years' experience in a financial role. A combination of education and experience that provides equivalent knowledge, skills and abilities will be considered.

This position is an exempt salaried position. Anticipated Starting Salary: $73,923 - $90,000.

Application Deadline is May 29, 2024 at 11:59pm.

Also provided is a comprehensive employee benefits package including health and dental insurance and income continuation and life insurance, paid leave, holidays, deferred compensation, flexible benefit program, and Wisconsin Retirement System.

SELECTION PROCEDURE:

Selection of the successful candidate may be made by assessment of experience and education, criminal record check, data-entry test; oral interview; review of references, written background inventory, and other appropriate job-related selection procedures. All applicants will be notified as to the status of their application.

CCITC reserves the right not to fill this position based on applications received, staffing needs and other open positions.

SPECIAL ACCOMMODATIONS:

CCITC will make arrangements to furnish appropriate auxiliary aids and services where necessary and reasonable to afford an individual with a disability the opportunity to participate in the recruitment process. Please notify the CCITC office or phone to request special accommodations prior to the application deadline.

NOTICE TO APPLICANTS:

Wisconsin Statutes, Sections , , and require public employers to treat the following items as a public record: Each applicant's application, records, recommendations and qualifications except as provided in Section , Wis. Stats. that allows the identity of an applicant to remain confidential if the applicant requests in writing that the CCITC not provide access to this information.

If you choose not to have this information become a public record, you must make such a request in writing to the City County IT Commission If you become a finalist for the position, your identity may be disclosed as required by law.

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