Territory Sales Manager- NH and ME - Pembroke - All Systems Plus

    All Systems Plus
    All Systems Plus Pembroke

    2 days ago

    Description
    POSITION RESPONSIBILITIES/ACCOUNTABILITIES:
    Field Team Leadership & Management
    • Directly manage Business Counselors and Fresh Specialists within the assigned territory, providing clear expectations, operational guidance, and ongoing coaching.
    • In partnership with HR & Sales Leadership, lead all managerial activities including interviewing, hiring, disciplinary action, performance improvement, and termination decisions.
    • Conduct regular performance reviews, establish development plans, and support continuous skill-building to ensure team members are equipped to excel in their roles.
    • Monitor field team productivity, territory coverage, and execution quality; provide direction, feedback, and corrective action as needed.
    • Facilitate regular team meetings, communication touchpoints, and ride-alongs to ensure alignment, engagement, and consistent execution.
    Territory Oversight & Execution
    • Serve as the first-level escalation point for field teams when complex or urgent retailer issues arise, coordinating cross-functional resources to ensure timely resolution.
    • Ensure successful execution of remodels, resets, planogram updates, and merchandising initiatives by guiding field teams through timelines, expectations, and collaboration with internal partners.
    • In partnership with Sales Leadership, support new customer development by coordinating field team involvement in onboarding, early-stage support, and operational integration.
    Financial & Operational Support
    • Review store-level financial and operational performance with field teams, helping them interpret indicators and identify retailer opportunities for improvement.
    • Support field teams in vendor discussions or service escalations when necessary, ensuring AGNE's standards for cost, quality, and service are met.
    • Communicate regularly with Sales leadership regarding territory updates, staffing needs, emerging issues, and recommended adjustments.
    Administrative & Reporting
    • Review and ensure accuracy of field reporting, documentation, and follow-up actions to maintain high-quality service delivery.
    • Maintain organized territory records, store interactions, and escalation logs to support continuity and transparency.
    • Perform other duties as assigned to support field effectiveness and overall business objectives.
    ESSENTIAL SKILLS & EXPERIENCE:
    • Five or more years of experience in wholesale distribution, retail operations, territory sales, or a related field.
    • Prior experience overseeing or leading field-based team members such as counselors, merchandisers, or specialists.
    • Demonstrated ability to manage employee performance, conduct coaching conversations, and handle disciplinary or corrective actions.
    • Strong interpersonal and communication skills, with the ability to influence and support a distributed team environment.
    • Proven ability to organize and prioritize multiple field initiatives, escalations, and staffing needs.
    • Solid understanding of store-level financial indicators and ability to guide field teams in using those metrics effectively.
    • Proficiency in Microsoft Office Suite; familiarity with CRM tools or Power BI preferred.
    • Valid driver's license required.
    • Ability to travel up to 75%.
    REPORTING TO THIS POSITION: Business Counselors, Fresh Specialists & Field Associates
    NON-ESSENTIAL SKILLS & EXPERIENCE: Bachelor's Degree in Business or equivalent relevant experience.
    PHYSICAL DEMANDS & WORK ENVIRONMENT:
    • This position requires frequent travel throughout the assigned territory, including regular day trips and periodic overnight travel.
    • Must be able to sit and drive for extended periods of time while traveling between customer locations.
    • Must be able to work in environments with varying temperature conditions (e.g., refrigerated or freezer sections when reviewing Fresh departments).
    • Requires the ability to operate a laptop, tablet, phone, and other mobile technology tools for extended periods.
    • Occasional evening or early morning work may be required to support store schedules, special projects, or team meetings.
    Equal Opportunity Employer

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