service manager hvac plumbing company - North Oxford - Lavallee Systems

    Lavallee Systems
    Lavallee Systems North Oxford

    1 day ago

    $45,000 - $135,000 (USD) per year
    Description

    Benefits:

    Simple IRA

    Bonus based on performance

    Company car

    Company parties

    Competitive salary

    Dental insurance

    Free uniforms

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Tuition assistance

    Vision insurance

    Tired of just having a job? At Lavallee Systems, we offer a career – one where you'll grow, earn well, and make a real impact. Join our award-winning team and become part of a local company that values craftsmanship, integrity, innovation, and teamwork. We're offering wage and benefit earnings potential topping $135,000, and more importantly, a workplace where you can thrive for years to come.

    The Service Manager champions our commitment to being the trusted partner our customers depend on through exceptional leadership and unwavering commitment to excellence.

    Wage and Benefits Package

    Hourly Rate: $45-$50

    Paid Time Off: Up to 4+ weeks vacation and sick time based on length of service

    Paid Holidays: 7

    Yearly Bonus

    Health & dental insurance: 50% company-paid

    Term Life Insurance: 100% Company Paid

    Retirement Plan: 3% company match

    Additional Insurance Available: Short-term disability, long-term disability, accident, and vision

    Paid Training and Development

    Schedule: 40 Hours + Overtime

    Responsibilities:

    Lead and manage daily operations of the service department.

    Supervise and inspire service technicians through training and coaching.

    Supervise dispatchers to make sure revenue is maximized daily.

    Ensure work meets the exceptional standards of the company.

    Resolve escalated customer issues and maintain high levels of satisfaction.

    Track, communicate, and work with technicians to meet or exceed KPIs and manage team productivity, revenue, and callbacks.

    Coordinate with office and warehouse to ensure job readiness.

    Assist with hiring, onboarding, and retention of service staff.

    Oversee accurate billing, timesheets, and job documentation.

    Contribute to department budgeting and strategic planning.

    Skills / Abilities / Experience

    8+ years in HVAC/plumbing service, including 2+ years in a leadership role.

    Experience with hydronic system service is a plus.

    Proven ability to drive team performance.

    Relentless commitment to customer service.

    Detail oriented, highly organized multi-tasker that is goal driven.

    Familiarity with dispatch/job tracking software (e.g., ServiceTitan).

    Proficiency using a computer and Microsoft Office applications.

    Strong technical knowledge of systems, codes, and service best practices.

    OSHA certification preferred.

    Valid driver's license required. CORI check required.

    Knowledge of MA licensing requirements is a plus.

    About Us

    Lavallee Systems is an award-winning plumbing, heating and A/C company based in Eastern Massachusetts. Founded by Jim Lavallee and family owned for over 30 years, we have a reputation for excellent service, impeccable attention to craft, and a commitment to guiding clients to make informed decisions about their options for system repair and replacement.

    Ready to take the next step in your career? Call Jim at or apply today

    #ZR


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