IT Support Engineer - Santa Monica, United States - SimplePractice

Description

About Us

At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they're up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice.

The Role

SimplePractice is seeking an IT Support Engineer who has strong problem-solving capabilities. Under the supervision of the IT Manager, you will be responsible for maintaining infrastructure components, improving internal automation tools, and helping to identify and resolve user-reported issues.

Responsibilities

As an IT Support Engineer, your core responsibilities include:

• Creation, research, analysis, engineering and implementation of internal technical solutions that assist in increased employee productivity and result in better self-serve IT environment
• Analysis and implementation of current security and compliance controls specific to internal IT processes and systems to ensure HIPAA-compliant internal infrastructure
• Create and implement solutions that integrate with the current office infrastructure and support high-availability
• Read documentation, design, and implement Single Sign On & software integrations
• Create scripts and automations using programming languages such as Python, Bash, etc.
• Create knowledge base for implemented solutions and provide education to all employees on all new processes and technologies
• On-call schedule to support our team members during off hours and weekends
• Provide troubleshooting and problem resolution on employee issues with internal tools
• Maintenance of hardware and software deployed to the infrastructure of the office and workstations
• Aid in onboarding and offboarding responsibilities and procedures
• Connect and communicate with vendors to troubleshoot/implement new hardware and software
• Collaborate with Jr IT Support Engineers in implementing internal technical solutions

Desired Skills & Experience

• At least 1 year of experience in IT
• High School diploma or equivalent
• Tech savvy and comfortable with web apps - Slack, Messenger, Zendesk, Google Docs, and the like help run our business. You should be able to use them with ease and be sharp enough to troubleshoot any issues you have.
• Ability to analyze and resolve complex infrastructure resource and application deployment issues
• Experience in technical quality assurance
• Record and document results and compare to expected results
• Great documentation and communication skills
• Problem solving skills and ability to work under pressure
• Passion, drive, energy, a sense of humor and a great attitude

Bonus Points

• Bachelor's degree in Computer Science (or equivalent) or higher degree.
• 2+ years of experience in IT
• Experience in managing Mac laptops
• Experience in managing UniFi hardware
• Passion, drive, energy, and a great attitude

Base Compensation Range

$60,000 - $75,000 annually

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.

The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

Benefits

We offer a competitive benefits program including:

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC ("SimplePractice" or "us" or "we" or "our"). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice.

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