Coordinator, Contracts - Wilmington, Massachusetts, United States

Overview · When you join Kyocera Document Solutions New England, Inc. you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being". Through this Philosophy, our employees are passionate about providing best in class customer se ...

Job description

Overview

When you join Kyocera Document Solutions New England, Inc. you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being". Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we're a Great Place to Work… and we really mean it Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

As a Contracts Coordinator, you will be responsible for managing all KDSNE Wilmington branch accounts working with lease partners and internal and external customers. This role also supports the coordination of order processing workflows, ensures compliance with billing procedures, and contributes to process improvements in documentation accuracy and customer setup. Also, provide support and backup to other KDSNE branches.  It is important to maintain excellent customer service representation to all groups.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn't come around every day.

Responsibilities

+      Maintains all cycles and process all maintenance agreement invoicing.

+      Verifies and maintain new contracts in eAutomate.

+      Setup new contracts in KFS and manage devices.

+      Run Meter reports for meter collection; assist in meter entry into eAutomate as needed.

+      Assist Accounts Receivable in resolving contract issues.

+      Run monthly termination and lease reports.

+      Validate entered meters and estimate uncollected meters as needed.

+      Process all contract billing and mail out contract invoices.

+      Process all customer name, location, and address changes as needed.

+      Collaborate with Finance and Sales teams to resolve discrepancies in billing or customer setup.

+      Maintain a billing log to be used for tracking deals from sales order to funding to commission payout. 

+      Act as point of contact with leasing companies on new and closed deals 

+      Maintain accurate and up-to-date contract documentation for audit and compliance purposes. 

+      Responds to customer inquiries as needed with regards to contract billing questions.

+      Perform other duties as assigned.

Qualifications

Required:

+      High School Diploma or General Education Degree (GED).

+      Ability to read and comprehend simple instructions, short correspondence, and memos.

+      Ability to write simple correspondence.

+      Ability to apply common sense understanding to carry out detailed written or oral instructions.

+      Ability to deal with problems involving a few concrete variables in standardized situations.

+      Basic Computer skills, including knowledge of MS Outlook, Word and Excel.

The typical pay range for this role is $52,000 -$70,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. 

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions New England, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company's portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions New England, Inc. is an Equal Opportunity Employer, a VERAA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status.