- Extensive customer service experience; additional years of related experience.
- Experience in one of the areas that we serve ( Student Financial Services (Bursar), Registrar, Financial Aid & Scholarships)
-
Student Support Specialist
3 weeks ago
Ball State University Muncie, United StatesThe Student Support Specialist is part of the centralized team within Cardinal Central that provides a student-focused approach to quality service to provide an exceptional, seamless service experience that supports student success and institutional Support Specialist, Support, S ...
-
IT-Support Specialist
2 weeks ago
BlueNova Industries Orestes, United StatesOrestes IT Supporter (m/f/d) Job ID: 8 · Location: Herdecke About Us You support our customers, we support you. At the family-owned company Felten, we are now offering nationwide jobs as an IT Supporter (m/f/d) (1st / 2nd level). With almost 20 years of experience in personnel p ...
-
Part-time Youth Support Specialist
4 weeks ago
Youth Opportunity Center Muncie, United States Part timeJob Description · Job DescriptionCOMPANY OVERVIEW · More than a beautiful 75 acre campus, and beyond an accredited program or diplomas on office walls, the YOC is about people helping people. Not just in small ways, but in life changing ways. Since the early 90s, the YOC has prov ...
-
2nd Shift Youth Support Specialist
2 days ago
Youth Opportunity Center Muncie, United StatesJob Description · Job Description2:30p - 10:30p · Up to $17.60 w/degree · COMPANY OVERVIEW · More than a beautiful 75-acre campus, and beyond an accredited program or diplomas on office walls, the YOC is about people helping people. Not just in small ways, but in life changing wa ...
-
Technical Support Specialist
2 weeks ago
AccuTech Systems Muncie, United StatesLocation: · 115 South Walnut Street · Muncie, IN, 47305 · United StatesMinimum Experience: 3 Years Description **About Accutech** · Since 1987, Accutech Systems Corporation (ASC) has been dedicated to providing only the highest quality products and services to the financial i ...
-
Operations Support Specialist
4 weeks ago
ACCEL Schools Muncie, United StatesJob Description · Job DescriptionAbout the TeamThe Virtual Preparatory Academy of Indiana is a K-12 tuition-free online public school in the state of Indiana. At VPA Indiana, we empower students to be their best by enabling them to learn in ways that are right for them – using in ...
-
Technology Support Specialist
2 weeks ago
Yorktown Services Yorktown, United StatesTechnology Support Specialist **Technology Support Specialist** · Title Technology Support Specialist Location Corporation Description Works in cooperation with members of the Technology Department to keep School Corporation computers and networks in excellent operating conditio ...
-
Operations Support Specialist
2 days ago
First Merchants Bank Daleville, United StatesFirst Merchants Bank is seeking an Operations Support Specialist to join our team This position will be the first line of support for all banking centers and internal departments regarding operational procedures, compliance, and government regulatio Support Specialist, Operations ...
-
Operations Support Specialist
4 days ago
First Merchants Bank Daleville, United StatesJob Description · Job DescriptionFirst Merchants Bank is seeking an Operations Support Specialist to join our team This position will be the first line of support for all banking centers and internal departments regarding operational procedures, compliance, and government regulat ...
-
Corporate Customer Advisor for Renewable Energy
2 weeks ago
Cascade Innovations Muncie, United StatesCorporate Customer Advisor (m/f/d) Renewable Energy Focus on Wind Projects This is what your job as a corporate customer advisor (m/f/d) entails: You handle project financing in the renewable energy segment from initial consultation to completion of financing As part of the marke ...
-
Youth Support Specialist
4 days ago
Youth Opportunity Center New Castle, United StatesJob Description · Job DescriptionTITLE: Youth Support Specialist · LOCATION: New Castle, IN · POSITION SUMMARY (Direct Care Worker) · A youth support specialist is responsible for meeting the basic needs of all residents placed under their direct care and supervision. This positi ...
-
Testing Support Specialist
3 weeks ago
Indiana Wesleyan University Marion, United StatesSummary of Position: The Testing Support Specialist manages the daily operations of the computer lab and assists in supporting the office of pre-licensure nursing. · Duties and Responsibilities · * Coordinate and assist in the administration of online examinations/ATI for nursing ...
-
Customer Support Specialist
6 days ago
Grand Lake Mental Health Center Jay, United StatesJob DetailsJob LocationDelaware - Jay - Jay, OKPosition TypeFull TimeDescriptionCUSTOMER SUPPORT SPECIALISTDEFINITION:Employees assigned to positions in this class are placed under supervision where the work assignments are well detailed and well prescribed by the supervisor. The ...
-
Deputy Head of Nursing Services
2 weeks ago
Nebula Technologies Royerton, United StatesAre you passionate about helping people in your nursing profession and value joy in your work? · ▸ If respectful interaction in the workplace is important to you · ▸ If you are looking for a strong team and a good working atmosphere · ▸ If appreciation and recognition motivate yo ...
-
Resource Development Specialist
3 weeks ago
GREATER MUNCIE INDIANA HABITAT FOR HUMANITY Muncie, United States Full timeBenefits:Retirement Plan · Competitive salary · Dental insurance · Health insurance · Paid time off · Training & development · Vision insurance · Resource Development Specialist · Title: Resource Development Specialist · Reports to: Resource Development Director · Purpose: This p ...
-
Sr HSE Engineer
1 week ago
Honeywell Muncie, United StatesResponsibilities · : Deploy Health, Safety and Environmental management systems, maintain regulatory compliance, implement HSE procedures and processes and assist with the improvement of the site HSE culture. · Support site employees at different organizational levels including ...
-
Travel Nurse
1 week ago
TotalMed Staffing Muncie, United StatesTotalMed Staffing is seeking an experienced Home Health Registered Nurse for an exciting Travel Nursing job in Muncie, IN. Shift: 5x8 hr days Start Date: ASAP Duration: 13 weeks Pay: $ / Week Registered Nurse - Home Health | RN - HH | Muncie, Indiana | $ Weekly · Job Description ...
-
Program Specialist II
1 week ago
Honeywell Muncie, United StatesInnovate to solve the world's most important challenges · Program Specialist II · Muncie, Indiana · Hybrid work environment 3:2 · As a Program Specialist II here at Honeywell, you will play a critical role in managing and executing various programs within the Honeywell Building A ...
-
School- Based Occupational Therapist
2 weeks ago
Soliant Muncie, United StatesMinimum 1+ years occupational therapy experience required. · Overview: · Soliant Educational team is searching for a talented School Occupational Therapist to join a school near New Castle, Indiana for the upcoming 24/25 school year. Our client is ready to start interviewing cand ...
-
Ball State University Muncie, United States Full time At-WillPosition Information Ball State is a great place to work In fact, Forbes has ranked Ball State University as the fourth-best midsized employer—and the only recognized education institution—in the State of Indiana.Learn More · Any BSU employee, excluding Faculty and Temporary emp ...
Student Support Specialist - Muncie, United States - Ball State University
Description
Posting Details
Position Information
Ball State is a great place to work In fact, Forbes has ranked Ball State University as the fourth-best midsized employer-and the only recognized education institution-in the State of Indiana.
Learn MoreAny BSU employee, excluding Faculty and Temporary employees, applying for a staff or professional position will need to have been in their current role for at least 6 months at time of application.
Learn MoreAny BSU employee who is offered a final interview when applying for a staff or professional position will need to inform their current supervisor of the upcoming interview.
Learn MorePosition Title
Student Support Specialist
About this Opportunity
Ball State University welcomes applications for a Student Support Specialist in Cardinal Central. Cardinal Central is a front-line one-stop location for student resources, business processes, and information for students and their families. At Cardinal Central, you will have an opportunity to work with incoming students as well as continuing students.
A Student Support Specialist is responsible for providing extensive support to students needing guidance in areas such as Financial Aid and Scholarships, managing eBill accounts, Registration activities, the Total Withdrawal process and more.
Our Statement on Inclusiveness
At Ball State University, inclusiveness is one of the enduring values and informs all of our work.
We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellenceand freedom of expression.
Salary Grade
11
Wages Begin At
18.25
FLSA
Non-Exempt
Hrs/Week
40
Pre-Employment Screening
Requires successful completion of a background check.
Position Function
The Student Support Specialist is part of the centralized team within Cardinal Central that provides a student-focused approach to quality service to provide an exceptional, seamless service experience that supports student success and institutional goals of recruitment, retention, and graduation.
This position is crossed-trained to provide front-line support to students (prospective, current, former, alumni), parents/families, and other campus community members in the areas of University Registrar, Financial Aid and Scholarships, and the Student Financial Services (Bursar).
This position answers questions for a significant breadth and depth related to the offices and facilitate transactions.The Specialist is the first level of student contact where personal interaction and problem solution begins, providing specialized information and responding to inquiries, acting as a triage for complex enrollment issues, solving end to end issues, and elevation complex issues to the appropriate Specialists and/or Advisors in the office that support the Center.
Minimum Education
Bachelor's degree or equivalent in business related area from an accredited institution.
Minimum Experience
Over one through three years of experience in student support, or over five years of customer service experience.
Minimum Other
Exceptional customer service skills and knowledge of basic service etiquette.
Exceptional oral and written communication skills.
Ability to write clearly, concisely, and correctly.
An appreciation and sensitivity to diverse cultures and lifestyles; engaging and interacting with people of diverse backgrounds.
Ability to work as a team member.
Ability to analyze and interpret data and make independent decisions.
Ability to work within systems and platforms.
Ability and willingness to learn innovative programs, applications, systems, tools, platforms, etc.
Ability to attend meetings, events, functions on and off-campus, and work weekends and evenings as required.
Ability to meet expectations in a fast-paced, dynamic, customer-oriented environment.
Highly motivated, focused and results oriented.
Ability to maintain the confidentiality of records and information.
Ability to read, understand and explain to others a vast array of policies and procedures.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Preferred Experience
Preferred Other
Spanish speaking; presentation skills; one or more years of experience in a high-volume customer support center.
Currently:
blank
Position Title(s) Supervised
None.
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community.
Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply.All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis.
Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs.
Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation.We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:
There's more to discover IN Indiana Visit the following link to learn more:
IN Indiana
Department
Cardinal Central:155210
Department Information
Department Email or Phone Number
Duties & Responsibilities
Ranking
1
Job Duty
Counsel and advise students and parents regarding in-depth financial aid questions concerning FAFSA completion, financial aid eligibility, cost of attendance, expected family contribution, types of aid and disbursement processing.
Proactively reach out to students before next term's registration to initiate contact and respond to any questions. Use Salesforce communication tool to accurately reflect interactions with students for recordkeeping purposes. Types of interactions include but are not limited to emails, calls, walk-ins, virtual appointments, chat rooms, and service tickets.Ranking
2
Job Duty
Investigate eligibility and disbursement issues related to federal, state, institutional and private sources of assistance including, but not limited to loans, grants, scholarships, and federal work-study.
Ranking
3
Job Duty
Counsel students requesting to withdraw from or not to return to the University.
Investigate reasons why students are requesting to leave and identify solutions and campus resources that may assist in their persistence.
Ranking
4
Job Duty
Advise and problem solve with students on a variety of registration, enrollment, and records issues.
Includes but is not limited to Withdrawals, navigating SSB, grade appeals (as they apply to holds/probations/grant and loan consequences), and reaffirmations.
Ranking
5
Job Duty
Use proactive approach with outreach and engagement efforts as necessary for prospective students, current students, and parents as appropriate.
Ranking
6
Job Duty
Review and process requests for academic information including transcripts, certification of enrollment, letters of academic standing, and insurance third-party enrollment verifications.
Ranking
7
Job Duty
Collect financial aid appeals, verification, and other requested documentation, ensuring all documents required are sufficient and complete.
Ranking
8
Job Duty
Review, analyze, and interpret student account activity (Ebills), credits, debits, adjustments, and statements in order to be able to respond to student inquiries.
Ranking
9
Job Duty
Respond to inquiries in person, by phone, and email timely and with accuracy using excellent customer service skills. Enforce Proxy rules in order to stay in compliance with FERPA.
Ranking
10
Job Duty
Provide exceptional customer service; determine student's needs in a professional, courteous manner, and resolve issues proactively; provide accurate information after careful analysis of the appropriate CASHNet/Banner screens; establish mutually acceptable payment arrangements; calculate deferment options; process all payments on day received with accuracy.
Ranking
11
Job Duty
Determine when an exception is warranted or a late or deferment fee should be waived or the issue should be escalated to the Appeals Committee.
Ranking
12
Job Duty
Advise students and parents regarding charges, financial refunds, set up of direct deposit accounts, and timing of refunds.
Ranking
13
Job Duty
Perform other cashiering transactions; count safe and drawers; operate safe and alarm.
Ranking
14
Job Duty
Perform other related duties as assigned.
Ranking
15
Job Duty
Maintain regular and predictable attendance.
Posting Detail Information
Posting Number
SF
Number of Vacancies
1
Desired Start Date
06/24/2024
Position End Date (if temporary)
Open Date
05/24/2024
Close Date
Open Until Filled
Yes
Special Instructions Summary
Information for Applications Requiring a Cover Letter
In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile).
In your cover letter, please also describe how you have demonstrated a commitment to our University's
enduring values, including inclusiveness, which we define as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.