Unit Manager - Portland, United States - CareOregon

Description

Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

Job Title

Director, IS Infrastructure & Security

Exemption Status

Exempt

Department

Infrastructure

Manager Title

Vice President, Technology Services

Direct Reports

Infrastructure and Information Security Teams

Requisition #

24196

Pay & Benefits

Estimated hiring range $159,000 - $192,500 / year, 10% bonus target, Full benefits.

Posting Notes

This is a remote role, but you must reside in one of the listed 9 states.

Job Summary

This position is responsible for the development, execution, ongoing maintenance, and health of CareOregon's technology infrastructure and information security services.

Work is focused on aligning ISBI resources to CareOregon's strategic and operational goals, developing roadmaps, vendor management, and active engagement with department leaders across the enterprise.

Primary duties include strategic, technical, and operational planning and oversight, as well as resource, relationship, and people management.

This position is responsible for the development of strategic plans for technology services such as compute, storage, network, client systems, data center services, and cloud infrastructure with focus on adoption, modernization and reducing risk and improving maintainability of these systems.

This position is also responsible for the information security program and is a key contributor to the overall risk management strategy across the organization.

Essential Responsibilities

Technical/Operational Leadership
Leads the execution of strategic initiatives, plans, and goals and advises organizational vision and goals.

Oversees technology infrastructure functions such as network, compute, storage, and cloud systems to ensure ongoing maintenance, system upgrades, expansions, architecture, and modernization.

Accountable for the design, implementation and oversight of an effective Information Systems Security Program aligned with recognized industry best practices.

Implements and drives programs to measure and improve performance of infrastructure and cloud systems; anticipates potential issues and proactively implement controls and measures to mitigate them.

Oversees and refines business and systems requirements for new information technologies in support of application rationalization and modernization.

Leads innovation, process review, and improvement efforts; oversees processes and procedures to ensure compliance with regulatory bodies and statutes, including HIPPA standards for PHI protection and transmission.

Promotes ISBI programs and staff across the organization through regular and transparent reporting, as well as publishing of short and long-term workplans.

Provides strategic and operational leadership of IS teams in recommending, developing, and implementing internal and third-party solutions.
Acts as project leader or sponsor on complex development programs related to analytics systems.

Strategic/Operational Planning
Participates in the development of vision, goals, and strategic plans for Information Systems.
Develops short and long-term plans and policies; oversees the development and execution of standard operating procedures.
Provides input into the strategic plans for the organization.
Maintains a business unit view while establishing department priorities, being cognizant of broader business unit and organizational impacts.

Financial/Resource Management
Develops and manages budgets in alignment with short- and long-term plans.
Ensures team efforts align with organization priorities in a dynamically changing environment.
Ensures effective management of multiple internally developed and 3rd party applications critical to organizational operations.
Partners with resource directors and managers to develop a work management and intake process.
Approves resource allocations within budget, including people, finances, and timelines; make decisions on exceptions.

Relationship Management
Leads effective communication system for work groups, ensuring a collaborative culture.
Builds and ensures effective relationships across internal teams and external organizations for current or future integration.
Partners with internal leaders and managers in identifying improvement plans and processes.
Partners with other ISBI leaders in support of project management, release management, change management and incident management.

Develops and maintains knowledge of CareOregon's critical functions in support of our members and patients; collaborates with stakeholders to understand informational requirements to support department goals.

Represents CareOregon within and outside the organization, providing productive leadership presence and effectiveness.

Employee Supervision
Directs team(s) and establishes team direction and goals in alignment with the organizational mission, vision, and values.

Identifies work and staffing models; recruits, hires, and oversees a team to meet work needs, using an equity, diversity, and inclusion lens.

Identifies department priorities; ensures employees have information and resources to meet job expectations.

Leads the development, communication, and oversight of team and individual goals; ensures goals, expectations, and standards are clearly understood by staff.

Manages, coaches, motivates, and guides employees; promotes employee development.
Incorporates guidance from CareOregon equity tools into people leadership, planning, operations, evaluation, budgeting, resource allocation, and decision making.
Ensures team adheres to department and organizational standards, policies, and procedures.

Evaluates employee performance and provides regular feedback to support success; recognizes strong performance and addresses performance gaps and accountability (corrective action).

Performs supervisory tasks in collaboration with Human Resources as needed.

Organizational Responsibilities
Perform work in alignment with the organization's mission, vision and values.

Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.

Strive to meet annual business goals in support of the organization's strategic goals.
Adhere to the organization's policies, procedures and other relevant compliance needs.
Perform other duties as needed.

Experience and/or Education

Required

Minimum 10 years' relevant experience, including the following:
Leading teams accountable for infrastructure services, such as servers, networking, data centers, cloud services, service operations, information security, and vendor management
Leading teams accountable for enabling clinical and business consumers to have secure and reliable access to the systems necessary to support the enterprise
Leading teams through the re-architecture of business-critical systems
Leading teams through cloud migration of business-critical systems
Leading and maturing a service organization in an environment of diverse stakeholders and dynamic priorities
One or more development frameworks (Agile, Waterfall, ITSM, etc.)

Preferred
Minimum 4 years' experience in a supervisory position
Experience with Azure cloud and "infrastructure as code" platforms
Experience with automation tools such as Ansible
Experience with Information Security frameworks such as the NIST CSF
Experience leading teams operating within a structured framework such as ITSM or ITIL
Experience with Electronic Health Records
Experience working in health care payer/managed care organizations

Knowledge, Skills and Abilities Required

Knowledge
Technical knowledge and leadership skills in the areas of information security, IT service management, datacenter technologies, cloud computing, network management, vendor management, and program evaluation
Working knowledge with one or more development frameworks (Agile, Waterfall, etc.)
Understanding of financial structures, fiscal responsibility, and the economic impact of business decisions
Strong knowledge of Managed Care concepts and Health Plan business processes preferred
Strong understanding of Medicaid and Medicare programs preferred

Skills and Abilities
Ability to direct and report on complex Infrastructure, Security, and Disaster Recovery solutions to internal and external leaders and partners
Ability to inspire and direct teams in support of continuous improvement related to complex, business critical systems
Ability to lead Cloud and on-premises architecture in support of sustainable, scalable solutions
Ability to set and drive architectural direction and drive modernization of business-critical systems
Ability to balance strategic and operational thinking
Ability to effectively convey business unit goals and plans ensuring integration into strategic plans and initiatives
Highly skilled in resource management
Ability to develop and lead high performing team members, including hiring, goal setting, coaching, performance management, and development
Ability to communicate effectively, both verbally and in writing, including strong presentation and change management skills
Skilled in communicating infrastructure and information security program effectiveness at all layers of an organization (staff, leaders, and Board)
Ability to build and maintain professional relationships with business, community, and internal management groups
Ability to work effectively with diverse individuals and groups
Ability to learn, focus, understand, and evaluate information and determine appropriate actions
Ability to accept direction and feedback, as well as tolerate and manage stress
Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
Ability to hear and speak clearly for at least 3-6 hours/day

Working Conditions

Work Environment(s):Indoor/OfficeCommunityFacilities/SecurityOutdoor Exposure


Member/Patient Facing:
NoTelephonicIn Person


Hazards:
May include, but not limited to, physical and ergonomic hazards.


Equipment:
General office equipment


Travel:

May include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used.

#LI-REMOTE

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer.

CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.
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