Customer Service Representative - Anoka - 24Restore

    24Restore
    24Restore Anoka

    1 week ago

    Default job background
    Full time
    Description

    Job Title:

    Customer Service Representative

    Overview:

    We are seeking a Customer Service Representative to join our team at 24Restore. The ideal candidate will have prior customer service/billing/scheduling experience and be able to multi-task, prioritize, and problem solve.

    Responsibilities:

    • Answer and direct incoming calls, handling a high volume of calls to ensure all customers with outstanding balances are contacted weekly.
    • Follow the full billing process until money is collected.
    • Meet/exceed criteria set for accounts aged 90+ days.
    • Perform basic office duties.
    • Attend meetings with the Department Lead or Team to discuss/plan collections issues.

    Requirements:

    • Prior customer service/billing/scheduling experience required.
    • Must be able to multi-task, prioritize, and problem solve.
    • Must be positive and energetic.
    • Must have computer and multi-line phone experience.
    • Must have ability to perform at least 80 calls daily.

    Benefits:

    • Base pay plus unlimited monthly commissions (NO CAPS).
    • 401K + company match 3.5%.
    • Holiday Pay.
    • Paid Medical & Vision Premiums.
    • Dental.
    • Health savings account.
    • Paid time off.
    • Referral program.
    • Detailed training, with Weekly and Quarterly coaching and people development.

    Compensation:

    $18 - $25/Hour + Bonus (Depending On Qualifications)

    Work Schedule:

    Monday to Friday // 8am to 4:30pm or until done - Opportunity for Over Time

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