Technical Program Manager - Livermore, United States - Monarch Tractor

Description

Job Title: Technical Program Manager - Service Department

Company Overview: Monarch is a leading innovator in the design and manufacturing of advanced agricultural machinery, specializing in tractors equipped with cutting-edge technology for improved performance, efficiency, and sustainability. We are dedicated to providing farmers with innovative solutions that enhance productivity and profitability while promoting environmental stewardship.

Job Overview: We are seeking a highly skilled and experienced Technical Program Manager to join our Service Department. The Technical Program Manager will play a key role in leading and coordinating technical projects and initiatives within the Service Department, ensuring the successful delivery of high-quality service solutions to our customers.

Responsibilities:

1. Project Management:

• Lead the planning, execution, and delivery of technical projects within the Service Department, ensuring adherence to project timelines, budgets, and quality standards.
• Coordinate cross-functional teams, including service technicians, engineers, product managers, and external partners, to drive project success.

1. Technical Expertise:

• Serve as a subject matter expert in tractor technology, diagnostics, and repair processes, providing guidance and support to the service team as needed.
• Stay abreast of industry trends, best practices, and emerging technologies related to agricultural machinery and service operations.

1. Customer Engagement:

• Collaborate with the Customer Support team to identify customer needs and requirements, translating them into actionable service projects and initiatives.
• Maintain regular communication with customers to provide updates on service projects, address concerns, and ensure overall satisfaction.

1. Process Improvement:

• Identify opportunities for process improvement and efficiency enhancement within the Service Department, implementing initiatives to optimize service delivery and customer experience.
• Develop and maintain standard operating procedures (SOPs) for service operations, ensuring consistency and quality across all service activities.

1. Quality Assurance:

• Establish and maintain quality assurance processes and procedures for service operations, conducting regular audits and inspections to ensure compliance with quality standards.
• Work closely with the Quality Control team to address any service-related issues or defects, implementing corrective actions as necessary.

1. Performance Monitoring and Reporting:

• Monitor key performance indicators (KPIs) and metrics related to service performance, analyzing data to identify trends, patterns, and areas for improvement.
• Prepare regular reports and presentations on project status, performance metrics, and service department initiatives for management review.

Qualifications:

• Bachelor's degree in engineering, business administration, or related field; advanced degree preferred.
• Proven experience in technical program management, preferably in the agricultural machinery or automotive industry.
• Strong understanding of tractor technology, diagnostics, and repair processes.
• Excellent project management skills, with the ability to lead cross-functional teams and deliver results on time and within budget.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with internal teams, customers, and external partners.
• Demonstrated problem-solving abilities and a proactive approach to identifying and addressing technical challenges.
• Proficiency in project management tools and software, such as Microsoft Project, Jira, or Asana.
• Knowledge of quality assurance principles and practices, with experience in implementing quality management systems.
• Strong analytical skills, with the ability to analyze data and make data-driven decisions to improve service operations.
• Certification in project management (e.g., PMP) is a plus.