- Resolves computer software and hardware problems of users and acts as a contact for users having problems using computer software, hardware, and operating systems.
- Acts as the escalation path to resolve moderate to highly complex technical issues. Specialize in certain aspects of technology to assist the customer base.
- Provides support for call overflow during peak time or reduced staff during off-peak hours.
- Responds to trouble tickets to resolve user problems.
- Provide technical software, hardware, and network problem resolution to the user community by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner
- Provide one-on-one end-user training as needed; assist Network Technicians.
- Troubleshoot network printer problems; pass more complex end-user problems on to Network Technicians.
- Conduct hardware and software inventory, database maintenance, and reporting
- Maybe required to work across multiple departments such as Desktop Support, Asset Management, Integration, or Knowledge Management as required.
- Perform related work as required.
- Must have a current SSBI/T5/TS background check or T3 Suitability pending a suitability background investigation
- Four (4) years of progressive experience demonstrating the required proficiency.
- Bachelor's degree and/or equivalent experience.
- IAT II Certification requirements to meet IAT II, CE requirements (Sec+ plus a computing level certification)
- CE: Associate (professional preferred) level certification for supported technology as approved by the COR.
-
· Connected Logistics is looking for an IT Service Desk Specialist (II) professional to provide standardized, on-site Information Technology (IT) services to the Program Executive Office (PEO) Medical Systems (MS) / Chief Information Officer (CIO) J-6. · The ideal candidate for ...
Aurora, CO3 days ago
-
· Description · Connected Logistics is looking for an IT Service Desk Specialist (II) professional to provide standardized, on-site Information Technology (IT) services to the Program Executive Office (PEO) Medical Systems (MS) / Chief Information Officer (CIO) J-6. · The ideal ...
Aurora6 days ago
-
Apply · Description · Connected Logistics is looking for an IT Service Desk Specialist (II) professional to provide standardized, on-site Information Technology (IT) services to the Program Executive Office (PEO) Medical Systems (MS) / Chief Information Officer (CIO) J-6. · The i ...
Aurora, CO6 days ago
-
Apply · Description · Connected Logistics is looking for an IT Service Desk Specialist (II) professional to provide standardized, on-site Information Technology (IT) services to the Program Executive Office (PEO) Medical Systems (MS) / Chief Information Officer (CIO) J-6. · The i ...
Aurora $60,000 - $67,000 (USD)6 days ago
-
· Connected Logistics is looking for an IT Service Desk Specialist (II) professional to provide standardized, on-site Information Technology (IT) services to the Program Executive Office (PEO) Medical Systems (MS) / Chief Information Officer (CIO) J-6. · The ideal candidate for ...
Aurora $55,000 - $60,000 (USD)6 days ago
-
Position Summary · The IT Help Desk Technician serves as the first point of contact for staff seeking technical assistance with technology systems and applications. This role provides frontline technical support both in person and over the phone, ensuring timely resolution of iss ...
Aurora4 days ago
-
Position Summary · The IT Help Desk Technician serves as the first point of contact for staff seeking technical assistance with technology systems and applications. This role provides frontline technical support both in person and over the phone, ensuring timely resolution of iss ...
Aurora4 days ago
-
Connected Logisitics is looking for an IT Service Desk Specialist (II) to provide standardized, on-site Information Technology (IT) services to the Program Executive Office (PEO) Medical Systems (MS) / Chief Information Officer (CIO) J-6. · In this role you will answers questions ...
Aurora $60,000 - $67,000 (USD) Full time1 week ago
-
This position provides level one technical support to users experiencing hardware or software issues and serves as the primary conduit for Help Desk calls and tickets in a manner that reflects the company's vision of working as "One Professional Team." · ...
Aurora, CO2 months ago
-
The IT Help Desk Technician serves as the first point of contact for staff seeking technical assistance with technology systems and applications. · ...
Aurora, CO2 weeks ago
-
We offer challenging career opportunities in our focused and dedicated team where you can work and grow with other motivated people. · Provides level one technical support to users experiencing hardware or software issues. · ...
Aurora2 months ago
-
We are seeking a Level 2 Service Desk Specialist to join our dynamic IT team, supporting a multi-site senior living community environment. · ...
Denver $80,000 - $85,000 (USD)1 month ago
-
We are seeking a Level 2 Service Desk Specialist to join our dynamic IT team supporting senior living communities. · ...
Denver $80,000 - $85,000 (USD)1 month ago
-
***** C2C or supplier resumes are not permitted. ***** · Help Desk Specialist · Job Location: Denver, CO -- please do not apply if you are not CURRENTLY residing in the Denver, CO area · Hybrid -- on-site twice per week after training (10 days per month) · (will train on-site fo ...
Denver1 week ago
-
· Position: Help Desk Specialist · Company Overview: · The National Western Stock Show (NWSS) is a premier livestock, rodeo, and horse show event that has been held annually since 1906. With roots deeply ingrained in western heritage and culture, the NWSS is dedicated to celebra ...
Denver, United States6 days ago
-
We are seeking a Level 2 Service Desk Specialist to join our dynamic IT team, supporting a multi-site senior living community environment. This role serves as a key point of contact for internal technical support and will work closely with staff, caregivers, and administrative te ...
Denver $80,000 - $85,000 (USD) Full time1 month ago
-
+Be the first friendly face guests see and make every visit seamless and memorable. · ...
Denver, CO2 weeks ago
-
We are seeking a highly motivated and detail-oriented IT Service Desk Specialist to join our specialized IT support team dedicated to the Radiology Department. In this critical role you will be the primary point of contact for technical support within Radiology ensuring the smoot ...
Denver1 month ago
-
This position is for a strong Service Desk Technician working in a fully remote environment. · ...
Denver1 month ago
-
This position is for a strong Service Desk Technician who will be the frontline support for internal customers nation-wide. · ...
Denver, CO1 month ago
-
Be the first friendly face guests see and make every visit seamless and memorable. · Denver/Rino | Hourly | Full-Time or Part-Time with weekends required · At Skiptown, Our Core Values Drive Everything We Do: · Pursue Results: We work with purpose and deliver on expectations. · A ...
Denver $32,000 - $52,000 (USD) per year3 days ago
IT Service Desk Specialist - Aurora - Connected Logistics
Description
ApplyDescription
Connected Logistics is looking for an IT Service Desk Specialist (II) professional to provide standardized, on-site Information Technology (IT) services to the Program Executive Office (PEO) Medical Systems (MS) / Chief Information Officer (CIO) J-6.
The ideal candidate for this position will be responsible for answering questions, analyzing problems, providing technical assistance, support, and advice to end users for hardware, software, and systems-related issues. The support services will be conducted via phone, email, or chat.
Key Responsibilities
Total Rewards Statement:
We believe in fairness and clarity throughout our hiring process. The anticipated salary range for this position is $55, $60,000.00 good faith range based on factors such as your experience, geographic location, and any applicable contractual requirements, and may vary slightly.
Beyond salary, we provide a robust benefits package and encourage ongoing professional development, because your growth and well-being matter to us. We're excited to support you in building a rewarding career with us
Connected Logistics respects the need for confidentiality for all applicants.
Connected Logistics offers an excellent benefits package that includes health, dental, vision, life, and disability insurance, a great 401(k) package, and generous Paid Time Off.
Beyond salary, we provide a robust benefits package and encourage ongoing professional development, because your growth and well-being matter to us. We're excited to support you in building a rewarding career with us
EQUAL OPPORTUNITY EMPLOYER. It is our policy to abide by all federal, state and local laws prohibiting employment discrimination solely on the basis of a person's race, religious creed, color, national origin, ancestry, physical disability, mental condition (including, but not limited to, cancer related or HIV related), marital status, sex, gender (including sex stereotyping), age, sexual orientation, military status, or any other protected status except where a reasonable, bona fide occupational qualification exists.
Salary Description-
IT Service Desk Specialist
Only for registered members Aurora, CO
-
IT Service Desk Specialist
Only for registered members Aurora
-
IT Service Desk Specialist
Only for registered members Aurora, CO
-
IT Service Desk Specialist
Only for registered members Aurora
-
IT Service Desk Specialist
Only for registered members Aurora
-
Help Desk Specialist
Only for registered members Aurora
-
Help Desk Specialist
Only for registered members Aurora
-
IT Service Desk Specialist
Full time Only for registered members Aurora
-
IT Help Desk/Mobility Specialist
Only for registered members Aurora, CO
-
Help Desk Specialist
Only for registered members Aurora, CO
-
IT Help Desk/Mobility Specialist
Only for registered members Aurora
-
Service Desk Specialist
Only for registered members Denver
-
Service Desk Specialist
Only for registered members Denver
-
Help Desk Specialist
Only for registered members Denver
-
Help Desk Specialist
Only for registered members Denver, United States
-
Service Desk Specialist
Full time Only for registered members Denver
-
Front Desk Specialist
Only for registered members Denver, CO
-
IT Service Desk Specialist
Only for registered members Denver
-
Service Desk Specialist
Only for registered members Denver
-
Service Desk Specialist
Only for registered members Denver, CO
-
Front Desk Specialist
Only for registered members Denver