Customer Service Representative - Honolulu, United States - Honolulu Freight

Description

Honolulu Freight Servicehas spent 80 years building a tradition of superior service and cost effective solutions for every customer, big or small, who trusts us with their cargo.

Since the beginning, HFS has provided the highest quality of seamless transportation service between the North American continent and the Hawaiian Islands of any other forwarder in the field.

Job RequirementsOrder Processing:
Assisting customers with placing orders for inbound/outbound shipments, including providing quotes, confirming details, and arranging pickups

Shipment Tracking:
Providing real-time updates on the status and location of shipments to customers, ensuring transparency and peace of mind

Issue Resolution:
Handling any issues or discrepancies that may arise during transit, such as delays, damages, or missing items, and working to find satisfactory resolutions

Documentation:
Assisting with the preparation and processing of shipping documentsMaintain clear and effective communication with customers, carriers, and internal teams to ensure smooth coordination

Customer Support:
Offering assistance and guidance to customers regarding shipping options, packaging requirements, transit times, and any other related inquiries.

Manage/oversee assigned customer account(s)Create and coordinate bookings with truckers and carriersOther tasks as assignedQualifications and SkillsProficient in Microsoft Office Suite or related software.

Ability to utilize and operate internal company systemsExcellent communication and interpersonal skillsHigh level of composure and good stress managementAbility to multitask with different, and sometimes conflicting eventsBasic math, written and oral communications skillsMaintains regular and predictable attendance required.

Must comply with the companys drug and alcohol testing requirements#J-18808-Ljbffr