Manager, Security Operations - Eden Prairie, United States - Arctic Wolf Co

Description

Manager, Security Operations - Tier 3 page is loaded

Manager, Security Operations - Tier 3

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locations

Pleasant Grove, UT, USA

Eden Prairie, MN, USA

time type

Full time

posted on

Posted 12 Days Ago

job requisition id

R24_236

Ready to further your career in the fast-paced, exciting world of cyber security?
Ready to further your career in the fast-paced, exciting world of cyber security?
Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing

industry—cybersecurity.

We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple:
End Cyber Risk.

We're

looking for a Manager, Security

Operations,

to be part of making this happen

.


About the Role:
The Manager, Security Operations,

is responsible for

managing the people, processes, and services we deliver to customers.

As a Manager

,


Security Operations, you will:
Develop, enhance, and operationalize processes to better execute customer

expectations.

Develop, measure, analyze, and

maintain

the internal and external service metrics for

Service Operation, providing

timely

reports to leadership teams.

Leverage the metrics to make better informed decisions on improving the organization's capability and functionality.

All people management responsibilities for the organization

Provide escalation support for customer management challenges, security

incidents, and ticket triage functions.

Lead, coordinate, and train others on effective management of security incidents and

operational responses for customers

Collaborate across various business units to deliver the most comprehensive security

response to customers.

Work closely with recruitment team to ensure a strong pipeline of talent is being considered and that teams are operating at appropriate capacities.

Who You Are:
The Manager of Security Operations is a critical member of the Security Services leadership team. In this role, you will be working directly with our Triage Security Analyst and Engineer group – our first line of

defense

. Someone who thrives in a fast-paced, team-oriented environment and who embraces opportunities for mentorship is the ideal fit for this role.

Your experience and skillset could look like:
Cybersecurity practical experience in one of the Triage functions within Arctic Wolf's

Security Operations Center.

Passion for Cybersecurity. Continually learning new attack vectors, new threats, and

security framework

expertise

.

Strong and

demonstrated

ability to define effective security processes. Ability to

identify

c

urrent opportunities in current processes and roll out necessary changes.

Strong and practical knowledge of industry adopted frameworks and methodologies

(MITRE ATT&CK, CIS,


NIST
, ISO, PCI-DSS, etc.)

Ability to lead and manage a technical team

Excellent communicator and presenter

Ability to lead and mento

r

Minimum


Qualifications:
A degree in Cybersecurity or equivalent

4+ years' experience working and managing a SOC or customer support function

About Arctic Wolf
At Arctic Wolf

we're

cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally.

We've

been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company.

This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day.

We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization.

And we appreciate that—by protecting people's and organizations' sensitive data and

seeking

to end cyber risk— we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our

Pack Unity

here

.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community.

We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:
·

Equity for all employees
·

Bonus or commission pay based on role
·

Flexible time off, paid volunteer days and paid parental leave
·

401k match
·

Medical, Dental, and Vision insurance
·

Health Savings and Flexible Spending Agreement
·

Voluntary Legal Insurance
·

Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities.

As such, we strive to make our entireemployeeexperience as accessible as possible and provide

accommodations

as

required

for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you

require

any

accommodations

by emailing

.
Security Requirements
Conducts duties and responsibilities

in accordance with

AWN's Information Security policies, standards,

processes

and controls to protect the confidentiality,

integrity

and availability of AWN business information (

in accordance with

our employee handbook and corporate policies).

Background checks are

required

for this position.

Come join the Pack during this exciting time of rapid growth where every employee makes a

difference

and their contributions are recognized and rewarded.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.

At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees.
Arctic Wolf is focused on building a workforce that is diverse and inclusive.

If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply.

We review all applications.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities.

As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require a reasonable accommodation for any part of the application or hiring process, you may make a request by calling the Arctic Wolf general contact number at and asking to speak to Recruiting, or by emailing

.

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