Senior Enterprise Platform Administrator - New York - Soni Resources

    Soni Resources
    Soni Resources New York

    1 week ago

    Description
    Role Title: Senior Enterprise Platform Administrator (ServiceNow & Atlassian)
    Our client is seeking an experienced platform professional to own the administration, configuration, and evolution of enterprise work management platforms, with a primary focus on ServiceNow Strategic Portfolio Management (SPM) and Atlassian Jira/Confluence. This role is both technical and collaborative, balancing hands-on platform engineering with governance, stakeholder engagement, and continuous improvement.
    You will partner closely with portfolio, finance, Agile enablement, and platform teams to deliver scalable, secure, and well-governed solutions that align to enterprise standards and business outcomes.
    Core Responsibilities
    Platform Administration & Reliability
    • Administer, configure, and support ServiceNow SPM, Jira, and Confluence (Data Center and Cloud)
    • Ensure platform availability, performance, scalability, and security, including marketplace add-ons and integrations
    • Lead platform upgrades, release impact assessments, testing, and health improvements
    • Perform best-practice maintenance activities, including customization reduction, data archiving, and user/group audits
    • Monitor system performance and execute proactive maintenance and optimization activities
    Configuration, Automation & Integration
    • Configure workflows, projects, issue types, screens, fields, permissions, and automation across ServiceNow SPM and Jira
    • Ensure alignment and synchronization between portfolio, delivery, and Agile tooling
    • Implement and maintain integrations between Jira, ServiceNow SPM, DevOps tools (GitHub, Jenkins), and third-party plugins
    • Develop scripts and automation using JQL, Groovy, Python, or PowerShell to enhance platform capabilities
    Governance, Standards & Roadmap
    • Define, document, and enforce governance standards, usage guidelines, and operating procedures
    • Participate in technical design reviews and governance forums to ensure alignment with platform strategy
    • Support demand intake, roadmap planning, prioritization, and delivery of platform enhancements
    Stakeholder Engagement & Enablement
    • Serve as an escalation point for platform issues, enhancements, and delivery initiatives
    • Communicate platform changes, upgrades, and impacts to internal teams and external partners
    • Build strong relationships across enterprise portfolio, finance, Agile, and technology teams
    Training, Support & Adoption
    • Provide end-user support, troubleshooting, and post-implementation assistance
    • Develop documentation, best practices, and training materials
    • Deliver training sessions to users, administrators, and stakeholders to drive adoption and effective usage
    Monitoring, Reporting & Insights
    • Define and track KPIs to measure platform health, adoption, and operational effectiveness
    • Build and maintain dashboards, reports, and automation using ServiceNow reporting, JQL, Automation for Jira, and Tableau
    • Continuously evaluate platform performance and implement improvements to support high availability
    Migration & Platform Transformation
    • Support and contribute to migration initiatives from Jira/Confluence Data Center to Atlassian Cloud
    • Assist with data migration, validation, integration updates, and post-migration optimization
    Required Experience & Skills
    • 5+ years of hands-on experience with ServiceNow, including deep expertise in the Strategic Portfolio Management (SPM) module
    • 5+ years of experience administering and customizing Jira and Confluence (Data Center)
    • Strong understanding of Atlassian Cloud, Confluence Cloud, and Atlassian Organization administration
    • Proficiency with JQL, scripting, and automation frameworks within Jira
    • Experience with Jira add-ons such as ScriptRunner, JSU Automation, Agile Poker, , Better Excel Exporter, Bulk Clone, Power Scripts, and similar tools
    • Solid understanding of Agile delivery frameworks (Scrum, Kanban) and ITSM processes
    • Experience integrating Jira with DevOps toolchains and ServiceNow SPM
    • Strong troubleshooting skills across ServiceNow, Jira, and Confluence platforms
    • Excellent communication skills with the ability to explain technical concepts to diverse audiences
    • Strong knowledge of platform security, permissions, and enterprise user management best practices
    Technical Environment
    • Unix/Linux server administration, shell scripting, performance tuning, and troubleshooting
    • AWS services including EC2, RDS/Aurora PostgreSQL, Elastic Load Balancing, EFS, VPC networking, and CloudWatch
    • Experience collaborating with DBA, DevOps, and managed file transfer (Axway MFT) teams
    Preferred Qualifications
    • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline
    • Experience with system and API integrations across Jira (Data Center or Cloud), ServiceNow SPM, Axway MFTs, Apptio, and enterprise data platforms
    • Hands-on experience migrating from Jira/Confluence Data Center to Atlassian Cloud
    • Atlassian certifications (Cloud or Data Center)
    • ServiceNow Certified Implementation Specialist - Strategic Portfolio Management
    Salary: $115,000 to $130,000 annually
    Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.

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