Customer Service Representative - Providence, United States - Complete Staffing Solutions

Description

$20-23/hr


Hours:
M-F 8am-4:30pm

Customer Service Representative ?

The customer service associate is a critical part of our mission to deliver timely, accurate, and professional

customer service. This vital position is a part of our scan?based trading department and requires an action oriented,

flexible problem?solver who will assist both our internal and external customers. Associates

communicate with customers primarily through phone, e?mail, and chat, along with utilizing a variety of

systems to navigate customer accounts, research policies, and communicate effective solutions in a fast paced

environment.

Duties And Responsibilities

Provide engaging and compassionate customer service through written and verbal communication.
Focus on customer?centric continuous improvement efforts in order to enhance the overall

customer experience.

Assist customers with questions regarding product information, order status, and other related

inquiries while meeting and exceeding productivity and quality standards.

Process orders, forms, and other requests as needed.
Make independent decisions while keeping both customer expectations and company needs in

mind.

Prepares reports and correspondence as needed.
Performs other related duties as assigned by management.

Qualifications

2+ years of customer service?related experience
Proficient in Microsoft Outlook, Excel, and Word
Enthusiastic and exceptional verbal and written communication skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Effective problem?solving skills including decision?making, time management, and immediate

prioritization of tasks assigned.

Organized and thrives in a fast?paced environment
Experience with ERP systems in a manufacturing or distribution environment
Works successfully in a team environment as well as independently.

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