- Interact with patients and families either in person or over the phone to complete the registration process by gathering patient demographics, health information, and verifying insurance eligibility/benefits
- Enter and verify patient data in real-time using computer systems to ensure information accuracy and completeness
- Obtain essential clinical information, handle referrals, pre-certifications, pre-determinations, and pre-authorizations based on insurance plan requirements
- Confirm insurance coverage, benefits, create price estimates, and conduct re-verifications when necessary
- Collect patient co-pays, discuss out-of-pocket financial responsibilities with patients, and address any outstanding balances from previous visits
- Gather data from patients and provider offices to schedule appointments for patient services prior to hospital discharge
- Respond to inquiries from patients and caregivers on routine and sensitive topics with empathy and professionalism
- Generate, review, and analyze patient data reports, addressing any issues or discrepancies as needed
- Stay up-to-date on specific registration requirements for all areas, including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
- Paid Time Off and 8 Paid Holidays accrual from the first pay period
- Medical Plan options, Health Spending Account/Health Saving Account participation
- Dental, Vision, Life & AD&D Insurance, Short-term, and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement, Employee Discounts, Employee Assistance Program
- Employee Referral Bonus Program, Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- High School Diploma / GED or higher education
- 1+ years of Customer Service experience in a hospital, office, or phone support setting
- Intermediate typing skills proficiency
- Ability to work any shift in a 24/7 schedule, including holidays
- Proficiency in Microsoft Office products
- Previous experience in a Hospital Patient Registration Department, physician office, or medical environment
- Familiarity with medical terminology and insurance policies/procedures
- Experience in insurance reimbursement and financial verification
- Basic mathematics skills for financial transactions
- Experience in processing financial payments
- Strong interpersonal, communication, and customer service abilities
- Requires standing for long periods (10 to 12 hours) while using a workstation on wheels and phone/headset
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Part Time Associate Patient Care Coordinator - Latrobe, United States - UnitedHealth Group
Description
Optum is an international organization dedicated to providing care using technology to enhance the well-being of millions of individuals. Join our team to play a key role in advancing health outcomes by connecting people with the necessary care, pharmacy benefits, data, and resources. Immerse yourself in a culture that values diversity and inclusion, offers career development opportunities, and provides comprehensive benefits. Take the chance to make a positive impact on the communities we serve and contribute to promoting global health equity. Become part of our mission to Care, Connect, and Grow Together.
Responsibilities:
Consider joining UnitedHealth Group for competitive base pay, a comprehensive benefits program, performance incentives, and a supportive management team. Our offerings include:
Be recognized for your performance and rewarded in an environment that fosters growth and development. Discover clear pathways to success in your current role and explore opportunities for advancement.
Required Qualifications:
Preferred Qualifications:
Soft Skills:
Physical and Work Environment:
Join UnitedHealth Group in our mission to help individuals lead healthier lives and improve the healthcare system for all. Our commitment to creating a healthier future is reflected in our enterprise priorities to address health disparities and enhance health outcomes. Diversity is fundamental to fostering a healthy environment; we are an Equal Employment Opportunity/Affirmative Action employer.
We operate as a drug-free workplace, and candidates must successfully pass a drug test before commencing employment.
