Analyst medical - Bloomington, MN, United States - PointClickCare

PointClickCare Bloomington, MN, United States

3 weeks ago

Description

Position Summary:
We are looking for a seasoned Sr. Solutions Analyst who has worked with SaaS software.

Your focus is on providing an exceptional customer experience while handling complex technical queries and complaints for our cloud-based healthcare solutions.

We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels.

To do well in this role you need to be able to remain calm while trouble-shooting complex system issues with customers.

As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is crucial to your success.

Responsibilities:
Provide world class customer support and produce successful outcomes for clients with pressing challenges relating to administration, configuration, and utilization the application
Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities
Facilitate the resolution of complex technical issues by way of log analysis, research, or problem recreation.
Work cross-functionally within the organization, to deliver quality, satisfaction, and resolutions to customers
Effectively use and search the knowledge base, consistently contributing new or updated superior quality content
Enhance, advocate, and exemplify KCS methodologies in addition to authoring and updating knowledgebase content
Works to frequently exceed established service delivery guidelines and key performance indicators
Mentor less experienced team members on trouble shooting SaaS products, customer support best practices, and internal processes
Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system
Be available to work rotating shifts between 8am to 8pm EST on weekdays with an occasional need for scheduled overtime on weekends and holidays as determined by business need

What does it take:
Understand the business processes and practices within a long-term care or medical facility
Formalized approach to problem-solving, certification in RCA an asset
Excellent communication skills, written and oral with acumen for conveying complex concepts to a variety of audiences
Energized and motivated by a fast paced, dynamic, high demand working environment
Demonstrated ability to multi-task, prioritize, and manage customer expectations
Ability to quickly learn more complicated aspects of new software functionality, emerging products, and systems that support them
A patient and active listener who is detail-oriented
High level of customer focus and empathy
Prior experience using the PointClickCare application is required
This role requires considerable knowledge of MDS3.0

Required Experience:
~1-2 years practical experience supporting and trouble-shooting web-based software applications
~ Experience using diagnostic tools to help resolve customer issues
~ Experience in Care Delivery, Care Coordination, Business Intelligence, or Financial Performance for either Skilled Nursing, Senior Living, Home Health, or Acute Care facilities
~ Bachelors Degree or post-secondary schooling is preferred

At PointClickCare, base salary is one of the many components that make up our total rewards package.

The US base salary range for this position is $63,000 - $71,000 + bonus or commission + equity + benefits.

Our salary ranges are determined by job and level.

The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations.

Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.

Your recruiter can share more information about our total rewards package during the hiring process. #LI-AJ1#LI-RemotePDN-9bd16b87-de b15e-843a7ad42932

Travel Nurse

1 week ago

FlexCare Medical Staffing Bloomington, United States

FlexCare Medical Staffing is seeking an experienced Medical Surgical Registered Nurse for an exciting Travel Nursing job in Bloomington, IN. Shift: 3x12 hr nights Start Date: 06/25/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FO ...
Travel Nurse

3 weeks ago

FlexCare Medical Staffing Bloomington, United States

FlexCare Medical Staffing is seeking an experienced Stepdown Unit Registered Nurse for an exciting Travel Nursing job in Bloomington, IN. Shift: 4x12 hr days Start Date: 06/04/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR JOB ...
Travel Nurse

3 weeks ago

FlexCare Medical Staffing Bloomington, United States

FlexCare Medical Staffing is seeking an experienced Emergency Room Registered Nurse for an exciting Travel Nursing job in Bloomington, IN. Shift: 4x12 hr nights Start Date: 06/04/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR ...
Travel Nurse

5 days ago

FlexCare Medical Staffing Bloomington, United States

FlexCare Medical Staffing is seeking an experienced Medical Surgical Registered Nurse for an exciting Travel Nursing job in Bloomington, IN. Shift: 3x12 hr days Start Date: 06/18/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR ...
Travel Nurse

2 weeks ago

FlexCare Medical Staffing Bloomington, United States

FlexCare Medical Staffing is seeking an experienced Medical Surgical Registered Nurse for an exciting Travel Nursing job in Bloomington, IN. Shift: 4x12 hr days Start Date: 06/04/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR ...
Travel Nurse

3 weeks ago

FlexCare Medical Staffing Bloomington, United States

FlexCare Medical Staffing is seeking an experienced Stepdown Unit Registered Nurse for an exciting Travel Nursing job in Bloomington, IN. Shift: 3x12 hr nights Start Date: 06/22/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR J ...
Travel Nurse

5 days ago

FlexCare Medical Staffing Bloomington, United States

FlexCare Medical Staffing is seeking an experienced Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Bloomington, IN. Shift: 3x12 hr nights Start Date: 06/18/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY ...
Travel Nurse

1 week ago

FlexCare Medical Staffing Bloomington, United States

FlexCare Medical Staffing is seeking an experienced Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Bloomington, IN. Shift: 4x12 hr nights Start Date: 06/11/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY ...
Travel Nurse

2 weeks ago

FlexCare Medical Staffing Bloomington, United States

FlexCare Medical Staffing is seeking an experienced Stepdown Unit Registered Nurse for an exciting Travel Nursing job in Bloomington, IN. Shift: 4x12 hr nights Start Date: 06/04/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR J ...
Travel Nurse

2 weeks ago

FlexCare Medical Staffing Bloomington, United States

FlexCare Medical Staffing is seeking an experienced Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Bloomington, IN. Shift: 3x12 hr nights Start Date: 06/11/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY ...
Travel Nurse

2 weeks ago

FlexCare Medical Staffing Bloomington, United States

FlexCare Medical Staffing is seeking an experienced Stepdown Unit Registered Nurse for an exciting Travel Nursing job in Bloomington, IN. Shift: 3x12 hr nights Start Date: 06/04/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR J ...
Travel Nurse

5 days ago

FlexCare Medical Staffing Bloomington, United States

FlexCare Medical Staffing is seeking an experienced Stepdown Unit Registered Nurse for an exciting Travel Nursing job in Bloomington, IN. Shift: 4x12 hr nights Start Date: 06/25/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR J ...
Travel Nurse

1 week ago

FlexCare Medical Staffing Bloomington, United States

FlexCare Medical Staffing is seeking an experienced Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Bloomington, IN. Shift: 4x12 hr nights Start Date: 06/25/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY ...
Travel Nurse

3 weeks ago

FlexCare Medical Staffing Bloomington, United States

FlexCare Medical Staffing is seeking an experienced Stepdown Unit Registered Nurse for an exciting Travel Nursing job in Bloomington, IN. Shift: 4x12 hr nights Start Date: 06/11/2024 Duration: 13 weeks Pay: $ / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR J ...
Analyst, Health Informatics Principal

2 weeks ago

Regions Hospital Bloomington, United States

HealthPartners is hiring an Health Informatics Analyst - Principal. Our mission is to provide simple and affordable healthcare. HealthPartners teams use data to improve patient and member experience, improve health, and reduce the per capita cost of health care. HealthPartners da ...
Financial Reporting Analyst

2 weeks ago

Country Financial Bloomington, United States

Financial Reporting Analyst Job Number: · Primary Location · :US-IL-Bloomington As a Financial Reporting Analyst , you'll expand your accounting knowledge, research new and current SSAP and GAAP guidance, and determine appropriate accounting treatment. You'll compile the mon ...
Catastrophe Management Senior Analyst

2 weeks ago

Aon Hewitt Bloomington, United States

Aon is looking a Sr Analyst in Catastrophe Management, hybrid in Bloomington, MN or Chicago, ILAs part of the Catastrophe Management team, you will play an integral role providing analytics support on risk assessment and risk Management consulting for Aon Reinsurance Solutions cl ...
Remote Life Pricing Actuary(230373)

2 weeks ago

Scout Bloomington, United States Full time

ob description · As a Senior Actuarial Analyst, you will develop and maintain actuarial models to design and price life, health, and annuity products. You will utilize your knowledge to consult and influence management towards courses of action that have impact on products/pricin ...
Locum Nurse Practitioner

1 day ago

LocumJobsOnline Bloomington, United States Full time

LocumJobsOnline is working with CompHealth to find a qualified General Surgery NP in Bloomington, Indiana, 47408 · Pay Information · $100 to $135 per hour · About The Position · Nurse Practitioner needed in Indiana for Cardiovascular/Cardiothoracic Surgery coverage. Must be Board ...
Locum Physician Assistant

1 day ago

LocumJobsOnline Bloomington, United States Full time

LocumJobsOnline is working with CompHealth to find a qualified General Surgery PA in Bloomington, Indiana, 47408 · Pay Information · $100 to $135 per hour · About The Position · Physician Assistant needed in Indiana for Cardiovascular/Cardiothoracic Surgery coverage. Must be Boar ...