Optician - Birmingham, United States - EyeCare Associates

EyeCare Associates Birmingham, United States

1 week ago

Description

An Optician will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs.

An Optician is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists.

They connect the patient's needs to the goods and services we offer.

The lead is a go to person for assigning optical/lab duties to be rotated and then communicating with manager for coaching and follow up.

All optical duties will be rotated among all Optical Technicians to include SAP.

Responsibilities:
60%

Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
Determine patient wants and needs and selling to exceed their expectations
Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
Able to operate the auto-lensometer and manual lensometer
Educate and recommend specific lenses, lens coatings and frames to suit patient needs
Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
Dispense patient orders and repair and adjust patient frames
Dispense all glasses and/or contact lens orders in E360
Assist in training new staff by educating on how to present products based off lifestyle needs.

20%

Assist with other Duties as the Office is Needed
General office duties and cleaning to be assigned by manager
Ensure all job Aids and Policies are followed

20%

Acknowledge patients in a friendly, approachable way that invites them into the office
Maintain frame standards with cleaning, organization, full and well-presented areas
Follow all protocols to keep Frame inventory accurate

Requirements:

Associates Degree; with a minimum of 1 year in a customer interactive position; or equivalent combination of education and experience
Basic computer skills
Communication, interpersonal and negotiation skills
Ability to read, analyze and interpret insurance forms
Favorable result on Background Check
Must have own vehicle and be insured, licensed driver in current state of residence

Preferred Knowledge/Skills/Abilities:

Have ABOC or obtained with first 2 years of employment (preferred, not required)
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization

HIPPA:

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPPA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures.

Physical

Requirements:

Regular bending, lifting, carrying, reaching and stretching
Ability to move throughout the office
Ability to remain standing for long periods of time
Lifting heavy boxes and accessing high shelves

If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.

Work Environment:

Calculate, manipulate, and interpret numbers/data
Problem solve, reason and resolve issues effectively
Use independent judgment and discretion
Meet customer expectations
Work under stress with interruptions and deadlines
Use computer effectively and view computer screen
Exhibit empathy in all situations
Work changing schedules to meet business demands

Benefits:

Medical, Vision, Dental
401k + Employer Matching
Paid Time Off, Holidays
Competitive Base Pay + Bonus
Optical Education Reimbursement
Paid Maternity Leave

If you need assistance with this application, please contact Please do not contact the office directly - only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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