- Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients' customers.
- Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
- Provide product support.
- Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
- Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
- Strong desire and passion to help people, or as we say at Alta Resources, "Take care of people."
- Excellent interpersonal, verbal and written communication skills.
- Ability to build relationships with clients, consumers and coworkers.
- Strong organization and time management skills.
- High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
- Previous work experience in customer service, sales, training, or member retention required.
- Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
- Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
- Polished phone demeanor, tone and etiquette is required.
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Call Center Representative - Neenah - Alta Resources
Description
Alta Resources is Hiring
Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, "best-in-class" customer service.
When you join Alta Resources as a Call Center Representative, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers.
What You'll Do:
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Call Center Representative
Full time Only for registered members Neenah
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Call Center Representative
Only for registered members Neenah, WI
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Call Center Representative
Only for registered members Neenah, WI
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Employee Service Center Representative
Full time Only for registered members Appleton
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Employee Service Center Representative
Only for registered members Appleton, WI
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Outbound Call Center Representative
Only for registered members Appleton, WI
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Contact Center Representative
Only for registered members Kimberly, WI
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Call Center Representative
Only for registered members N Main Street Oshkosh, Wisconsin, United States
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Call Center Representative
OTHER Only for registered members Oshkosh
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Call Center Representative
Full time Only for registered members Fond du Lac
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Call Center Representative
Part time Only for registered members Fond du Lac
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Phlebotomy - Phlebotomist II
Only for registered members Neenah
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Center Store Manager
Only for registered members Neenah
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Center Store Assistant Department Manager PM
Only for registered members Neenah
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Center Store Manager
Only for registered members Neenah
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Spanish Bilingual Customer Care Rep
Full time Only for registered members Neenah
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French Bilingual Customer Care Rep
Full time Only for registered members Neenah
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Customer Service Representative
Part time Only for registered members Neenah, Wisconsin, USA
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Pediatric Pathologist
Only for registered members Neenah
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Pediatric Hospitalist
Only for registered members Neenah
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Child Neurologist
Only for registered members Neenah