Customer Service Rep - Santa Fe Springs, CA

Company With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core ...

Job description

Company With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence. Copper and Brass Divison Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today's challenging global business environment. The company's focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs. The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.

Your responsibilities

Job Summary

Provides customer service and sales support to the supplier base and internal company end-users.

Job Description

We are hiring on 1st shift paying $23-$26 per hour.

Key Accountabilities:

• Provide customer service regarding material and order status via phone and/or email.
• Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.)
• Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals.
• Create, update, or maintain various reports regarding issues, orders, and sales results.
• Will complete order entry or quote preparation as needed/assigned.
• Meets TKMNA Employee Attributes / Competencies

Minimum Requirements:

• High school diploma or equivalent
• At least 2 years of previous customer service experience
• Solid computer skills beyond the basic level
• Strong attention to detail
• Excellent communication and customer service skills; ability to resolve problems successfully; willingness to "go the extra mile" for the customer
• Self-starting, dependable, accepts ownership, drives own goals/performance
• Flexible in scheduling and available for overtime as needed

Preferred Requirements:

• College degree
• Experience in the aerospace industry, especially in a customer service, sales, or purchasing role

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

TK does not:

1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;

2. Request payment of any kind from prospective jobseekers or candidates for employment;

3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;

4. Send checks to job seekers; or

5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;

2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;

3. Anyone making an employment offer in return for money is not authorized by TK; and

4. TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

All material job duties at this location involve direct or indirect interaction with the Company's employees, contractors, vendors, associates, clients or customers and/or heavy equipment and, therefore, a review of criminal history related to crimes of theft, dishonesty, and/or violent acts is necessary due to articulable concerns regarding the safety of, or risk of harm or harassment to, the employer and those individuals and/or the employer's property with which a candidate for employment may interact.

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