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- Respond to inbound calls regarding legal claims
- Utilize script-system to answer questions and provide information in a compliant manner
- Accurately document and enter call details into internal CRM
- 1+ years call center experience
- 6+ months on-site, in-office experience
- Experience utilizing multiple CRMs
- Proficient with Microsoft Office Suite
- Health insurance benefits
- Paid sick leave
- Medical, Dental, Vision
- Virtual Care
- Life, Critical illness, Accident, Long and Short-Term Disability Insurance
- Identity Theft Protection
- Commuter Benefits
- Potential to qualify for up to 6 paid holidays
- Easily accessible by bus, paid on-site parking available
Legal Call Center Support Agent - Seattle, United States - TERRA Staffing Group
Description
Job Description
If you have over 1 year of experience in a call center, we have an exciting career building opportunity for you Individuals who have bilingual fluency in English and Spanish are strongly encouraged to apply
A well-established and trusted legal administration company on-site in the heart of Downtown Seattle is looking for an experienced Legal Call Center Support Agent to engage and support potential claimants over the phone regarding their eligibility to participate in class action lawsuits.
As a Legal Call Center Support Agent, you're responsible for answering complex participant questions according to strict guidelines while still providing warm and professional customer service.
You're a good fit for this role if you can follow detailed instructions and enjoy hands-on support from leadership.
This position is an excellent career builder, offering a foray into the legal administration field. It also offers great work-life balance with a consistent Monday-Friday, 8:30AM-5:00PM schedule and competitive benefits upon conversion.
Legal Call Center Support Agent Duties:
Legal Call Center Support Agent Requirements:
Pay:
$21-$23/hour
* $21/hour monolingual agents (English)
* $23/hour bilingual agents (English and Spanish)
Schedule:
Monday-Friday, 8:30AM-5:00PM (100% in-office)
Benefits offered by employer upon permanent hire:
Location:
Downtown Seattle