Coordinator, Technology Solutions - Los Angeles, United States - Los Angeles Tourism and Convention Board

Description

WHO WE ARE
The mission of the Los Angeles Tourism & Convention Board (Los Angeles Tourism) is to improve the quality of life for all Angelenos through the economic and community benefits of tourism. Representing over 1,000 local tourism-related businesses, Los Angeles Tourism is a non-profit organization responsible for promoting the City of Angels as one of the world's premier travel destinations. Through its global brand marketing and sales efforts, Los Angeles Tourism works to inspire visitors to immerse themselves in the kinds of unscripted moments and meaningful experiences that can only happen in LA.

THE OPPORTUNITY
As Coordinator, Technology Solutions, you will maintain the smooth operation of our organization's technology infrastructure. You'll be responsible for providing daily customer support to all end-users, resolving issues, and upholding security best practices. This position is ideal for someone who works well under pressure, exhibits a proactive work approach, and is eager to contribute to a dynamic and fast-paced environment.

WHAT YOU WILL DO

• Provide tier one technical support to end-users for all computer and technology related requests utilizing the organization's ticketing system and escalating when necessary to ensure a seamless user experience. (60%)
• Maintain an accurate inventory of all computer related equipment deployed worldwide to assist with equipment lifecycle management. (10%)
• Support the onboarding and offboarding processes by facilitating equipment deployment, delivering basic training, and managing the collection and re-inventory of equipment. (10%)
• Assist with equipment patch management by reviewing logs and pushing out updates as needed to ensure our equipment is secure and running the latest versions. (5%)
• Order all technology accessories and supplies as needed to maintain sufficient inventory. (5%)
• Assist with quarterly system maintenance to ensure network is running optimally. (5%)
• Perform other duties as assigned. (5%)

SOME OTHER THINGS YOU MAY DO

• Promote the adoption of new technologies within the organization.

WHAT YOU'LL NEED TO SUCCEED

• A minimum of 1-2 years of relevant experience in IT is required.
• Must possess and maintain a current, valid driver's license and be able to drive a vehicle for work-related travel as needed and as applicable to the position. Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.
• Working knowledge of Windows, IOS and Android operating systems (PCs, Macs, Tablets and other mobile devices).
• Strong problem-solving skills and ability to troubleshoot technical issues effectively.
• Calm demeanor and ability to show patience during stressful situations.
• Excellent verbal, written, and interpersonal communication skills.
• Dependable, great attitude, highly motivated and a team player.
• Possess strong organizational skills and attention to detail.
• Ability to multi-task and meet multiple deadlines.
• Ability to communicate effectively across various departments.
• Ability to work in a changing environment.

NICE TO HAVES

• Bachelor's degree preferred.
• Familiarity with current technology trends and a proactive approach to adopting new solutions.
• Proficient in MS Office (Word, Excel, PowerPoint).

COMPENSATION RANGE

Exact compensation may vary based on skills and experience.

$30.76 hourly / $60,000 annually

Bonus Eligible

WHAT'S IN IT FOR YOU

At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That's why we're committed to providing a competitive and comprehensive benefits program.

• Hybrid work environment
• Remote Monday and Friday
• DTLA Tuesday through Thursday
• Company paid parking in DTLA
• Early Friday's - our office closes every Friday at 2:30 pm
• Work Remotely week of Thanksgiving
• Holiday Office Closure (December 24th - January 1st)
• 12 Paid Company Holidays
• Paid Vacation Time
• Paid Sick Time
• Paid Floating Holidays
• Paid Family Leave
• Comprehensive health insurance (both PPO and HMO plans available)
• Dental and vision plans
• Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac
• Employee Assistance Program
• Flexible Spending Account (Healthcare & Dependent Care)
• 401(k) Retirement Savings Plan with up to 6% match that vests immediately
• Monthly internet and phone stipend

Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice .

PHYSICAL REQUIREMENTS - ESSENTIAL PHYSICALTASKS

The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.

• Able to carry, lift, roll luggage or equipment for work-related travel.

Mandatory Vaccine Requirement: Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.

EEO & DIVERSITY

Los Angeles Tourism and Convention Board is an equal employment opportunity employer. We pride ourselves on welcoming applicants from all backgrounds regardless of race, color, sex, religion, national origin, ancestry, sexual orientation, age, physical or mental disability, medical condition, pregnancy, gender identity, marital status, military or veteran status or any other basis protected by applicable federal, state, or local laws. We're determined to build a workplace based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Los Angeles Tourism.