Technical Lead - Houston - Firethorne Technology Services

    Firethorne Technology Services
    Firethorne Technology Services Houston

    17 hours ago

    $130,000 - $190,000 (USD) per year *
    Description

    We are looking for an entry-level to early-career IT professional to serve as a technical lead at the helpdesk level. This role is the first line of defense for assigned customer environments and user requests, with ownership over triage, troubleshooting, and escalation.

    Check below to see if you have what is needed for this opportunity, and if so, make an application asap.

    The role is still helpdesk-heavy, but unlike a traditional helpdesk position, you are expected to think like a technician, not a ticket router. You will take point on issues, coordinate internally, and assist with basic network monitoring and infrastructure-related tasks as part of your growth path into networking.

    This role is designed for someone who wants responsibility early and understands that leadership starts with execution.

    Key Responsibilities

    Technical Lead & Ownership

    • Act as the primary technical intake and triage point for assigned customers
    • Own issues from initial report through resolution or escalation
    • Determine scope, impact, and urgency of incidents and respond accordingly
    • Coordinate with senior engineers when issues exceed your authority or skillset

    Helpdesk & User Support

    • Provide first-line support for end users including workstation, access, connectivity, and basic application issues
    • Troubleshoot and resolve common user and system problems efficiently
    • Maintain clear communication with users throughout the support process

    Networking & Infrastructure Exposure

    • Assist with monitoring customer networks and responding to alerts
    • Perform initial investigation of network-related issues (connectivity, VPN, wireless, performance)
    • Support basic infrastructure tasks under guidance from senior network staff

    On-Site & Customer Interaction

    • Assist with on-site support, troubleshooting, and equipment replacement as needed
    • Represent the company professionally as the technical lead on site

    Documentation & Process

    • Document issues, resolutions, and customer environment details accurately
    • Follow xhmxlyz and help improve internal processes and standards

    Required Experience & Skills

    • Entry-level IT experience, ideally in an MSP environment
    • Demonstrated ability to take ownership of technical issues
    • Working knowledge of basic networking concepts (IP addressing, DNS, DHCP, VLANs)
    • Strong troubleshooting mindset and willingness to learn
    • Clear, confident communication with both customers and internal teams

    Preferred

    • Previous helpdesk experience in an MSP
    • Exposure to firewalls, switches, wireless infrastructure, or monitoring tools
    • Working toward networking certifications (Network+, CCNA, etc.)
    * This salary range is an estimation made by beBee
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