- Act as the primary technical intake and triage point for assigned customers
- Own issues from initial report through resolution or escalation
- Determine scope, impact, and urgency of incidents and respond accordingly
- Coordinate with senior engineers when issues exceed your authority or skillset
- Provide first-line support for end users including workstation, access, connectivity, and basic application issues
- Troubleshoot and resolve common user and system problems efficiently
- Maintain clear communication with users throughout the support process
- Assist with monitoring customer networks and responding to alerts
- Perform initial investigation of network-related issues (connectivity, VPN, wireless, performance)
- Support basic infrastructure tasks under guidance from senior network staff
- Assist with on-site support, troubleshooting, and equipment replacement as needed
- Represent the company professionally as the technical lead on site
- Document issues, resolutions, and customer environment details accurately
- Follow xhmxlyz and help improve internal processes and standards
- Entry-level IT experience, ideally in an MSP environment
- Demonstrated ability to take ownership of technical issues
- Working knowledge of basic networking concepts (IP addressing, DNS, DHCP, VLANs)
- Strong troubleshooting mindset and willingness to learn
- Clear, confident communication with both customers and internal teams
- Previous helpdesk experience in an MSP
- Exposure to firewalls, switches, wireless infrastructure, or monitoring tools
- Working toward networking certifications (Network+, CCNA, etc.)
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Technical Lead - Houston - Firethorne Technology Services

17 hours ago
Description
We are looking for an entry-level to early-career IT professional to serve as a technical lead at the helpdesk level. This role is the first line of defense for assigned customer environments and user requests, with ownership over triage, troubleshooting, and escalation.
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
The role is still helpdesk-heavy, but unlike a traditional helpdesk position, you are expected to think like a technician, not a ticket router. You will take point on issues, coordinate internally, and assist with basic network monitoring and infrastructure-related tasks as part of your growth path into networking.
This role is designed for someone who wants responsibility early and understands that leadership starts with execution.
Key Responsibilities
Technical Lead & Ownership
Helpdesk & User Support
Networking & Infrastructure Exposure
On-Site & Customer Interaction
Documentation & Process
Required Experience & Skills
Preferred
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Technical Lead
Firethorne Technology Services- Houston
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Technical Lead
Only for registered members Houston
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Technical Lead
Only for registered members Houston, TX
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Technical Lead
Only for registered members Houston, TX
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Technical Lead
Only for registered members Houston
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Technical Lead
Only for registered members Houston
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Technical Lead
Only for registered members Houston, Texas, , United States
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Technical Lead
Only for registered members Houston, TX
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Technical Lead
Full time Only for registered members Houston
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Technical Lead
Only for registered members Houston
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Technical Lead
Only for registered members Houston
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Technical Lead
Only for registered members Houston
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Palantir Technical Lead
Only for registered members Houston, Texas, United States
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Salesforce Technical Lead
Only for registered members Houston
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Technical Product Lead
Only for registered members Houston, Texas
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Lead Technical Architect
Only for registered members Houston
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ADMS Technical Lead
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Technical Delivery Lead
Only for registered members Houston
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AI Technical Lead
Only for registered members Houston
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LMS100 Technical Lead
Only for registered members Houston