Contact Center Escalations Analyst - Vienna

Only for registered members Vienna, United States

3 weeks ago

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Job summary

Active Secret Clearance Integral Federal is seeking a Contact Center Senior Analyst for policy support. The individual will manage contact center agents, handle customer inquiries, and provide quality oversight.

Qualifications Required:
  • 5+ years of experience in a contact center or customer service environment
  • Experience with Amazon Connect and Amazon Lex preferred
  • Bachelor's degree or certification; work experience may be a substitute
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