Customer Service Representative - Washington, United States - CHS Inc

Description

CHS Inc.

is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world.

We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
Summary

Responsibilities

Under limited supervision, handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.

Inquiries are routine and cover basic situations. Company practices and service/return policies are well-established and documented requiring minimal interpretation or deviation.

Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.

May refer customers to published materials or other sources of information. Refers non-standard problems to senior staff. Maintains associated records and logs of activity.
Other duties and responsibilities as needed or assigned.
Minimum Qualifications (required)

Knowledge of Customer Service and Support
High School diploma or GED
Additional Qualifications

Strong written and verbal communication skills
Proficient with MS Word, Excel, and PowerPoint
Ability to work extended hours to meet business demands
Ability to read, write and communicate in Spanish, preferred

Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position.

If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

Physical Requirements

Ability to sit, stand, bend, walk and talk
CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions.

Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications.

CHS is an Equal Opportunity Employer/Veterans/Disability.

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