Career Opportunities: IT Technical Support Officer (1585) - IT & Computer Services
2 days ago
Job description
Designation: IT Technical Support Officer
Section/Department: Information Technology
Reporting to: IT Support Team Leader
Purpose and Scope of the Job: Under general supervision, assists in preparing specifications and user requirements. Performs various technical duties supporting the management information system; provides technical support to users; troubleshoots hardware and software problems associated with the computers and related equipment; installs hardware equipment and software applications.
Main Duties and Responsibilities/Performance Standards:
- Set up and configure desktop computers, Printers, IP Phones, IPTVs, QMS, peripherals, user accounts, Email Accounts and assigning security levels, network access, etc. Investigate hardware problems and perform minor system hardware and communication connection repairs. Performs basic diagnostic testing. Major problems or repairs are directed to outside vendors.
- Provide first-level support for computer software and Clinic technology equipment used.
- Respond to incoming calls requesting technical support assistance and take necessary steps to resolve issues in a timely manner.
- Working knowledge of help desk software, databases, and remote control
- Plan, install, control, and maintained computers, Printers, IP Phones, and IPOS within the hospital.
- Systematically document all requests for technical support assistance including end-user identification information, the nature of the problem, and steps taken to resolve issues.
- Perform regular maintenance of all system software and hardware as per maintenance schedule, etc. to ensure business continuity and minimize system interruptions.
- Develops and provides content for the hospital's internet website.
- Upgrades and maintains servers, hardware, software, telecommunication connections, e-mail, and security systems.
- Investigate system errors, perform backups, and ensure user accessibility and site performance.
- Ensures safety standards (occupational and patient safety) are complied.
- Ensures quality and patient safety practices are followed.
- Provides or promotes people-centered care.
- Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
- Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority.
- Ensures quality and patient safety practices are followed.
- Provides and promotes people-centered care.
- Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
Qualifications, Competences and Skills
Education: Bachelor's Degree in Computer Science / Computer Technology.
Experience: 2 to 3 years' experience directly related to the duties and responsibilities specified.
Licensure: Optional
Language: Proficiency in Arabic and English Languages
Computer Proficiency: High proficiency with computer software, programs & Hospital operating systems.
Performance Competencies:
- Analyzes and troubleshoots any network, server, and workstation hardware and software using logic to solve the problem.
- Plan, organize, and prioritize tasks.
- Establish and maintain a computer maintenance schedule.
- Train employees in the application and use of computer hardware and software.
- Write system procedures.
- Diagnose system software problems.
- Learn to use new and existing software and hardware.
- Good communication Skills
Principle Working Relationships and Remarks
- IT Staff
- Hospital Staff
Other Preferences
- Local candidates with valid and transferable visa in Kuwait
- Preferably Male
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