- Clearly communicate technical subjects and instructions to non-technical audience both in person and over the phone.
- Manage user requests for support within time constraints defined by a service level agreement (SLA).
- Document, research, identify, and attempt to solve technical problems on initial call and/or triage where appropriate for resolution.
- Give users a feeling of personalized service and a quick and thorough resolution.
- Perform basic technical support on endpoints (e.g., hardware, configuration, network connectivity, security, VPN, Terminal Services).
- Perform general maintenance tasks; troubleshoot and repair computer systems and peripheral equipment throughout the organization.
- Escalate service requests with management, vendors, and more senior technical resources as necessary to resolve problems.
- Image desktop and laptop computers.
- Ships and receives displays, computers, network equipment, and related materials.
- Manage inventory of replacement parts, equipment, and software licenses.
- Use an ITIL based work order tracking system.
- Plan and manage travel to field offices for onsite maintenance.
- Follow standard policies and procedures where documented.
- Inventory and securely destroy decommissioned data storage devices.
- Produce training materials and teach users in person and using remote collaboration tools.
- Other duties as assigned by the Service Desk Manager.
- 5+ years of experience in an end-user technical support role with more than 500 Windows workstations.
- Excellent communication and people skills.
- Problem-solving, analytical, and team-working skills.
- Must be able to lift 50 lbs. unassisted.
- Must be able to travel internationally.
- Must be able to travel via airplane.
- Must have a valid driver's license.
- Must be willing and able to climb a standard 8 ft ladder.
- Must be able to communicate effectively in English.
- Experience working a standard service desk ticketing system.
- Experience answering incoming phone calls in a bullpen environment.
- Experience using multiple remote connection tools i.e. Remote Desktop, SCCM Remote Control, GoToAssist.
- Experience with video conferencing and collaboration tools ie Microsoft Teams, Zoom.
- Experience with User Management and Device Management inside Active Directory.
- Experience configuring VoIP phones.
- Experience supporting MFA.
- Experience creating job requirements for an outside contractor, remote hands, to perform.
- Associates degree required.
- Technical Support Certification (e.g., MCSA, A+, CCNA) required
- Equivalent combination of education, certification, and experience will be considered.
-
Help Desk Technician
1 week ago
McLane Intelligent Solutions Houston, Texas, United States PermanentThe McLane Intel help desk team creates ongoing value for our clients by providing quick, effective, and intelligent solutions for their technical issues. By ensuring the stability of our client's systems and assisting clients in time of need, the Help Desk Technician provides su ...
-
Service Desk Technician
2 weeks ago
CDW Houston, United StatesCDW is seeking a Service Desk Technician for a contract opportunity in Houston, TX. · Job Type: Contract or CTH · Contract Duration: 6-months to potential hire · Location: On-site in Houston, TX · Pay: $35/ hour · Our client based in Houston, TX is looking to add a Service Desk T ...
-
Help Desk Technician
5 days ago
Tyndale Company, Inc. Houston, United StatesThe Tyndale Company, a private, 7x Top Workplace winner in PA and 3x Top Workplace winner in TX and industry leading national supplier of arc-rated flame resistant (FR) clothing to the utilities, oil and gas, transportation, chemical manufacturing, molten metals, and NFPA 70E mar ...
-
Help Desk Technician
2 days ago
MindFore Houston, United StatesJob Description · Job DescriptionJob Title: Help Desk Technician / IT Instructor / PC Technician / IT Analyst / Network Manager · Location: Houston, TX · Duration: 12+ Months · Job Description: · IT Staffing Services (Temporary and Permanent Placement) Services Candidates should ...
-
Help Desk Technician
6 hours ago
Demo - Maximus Houston, United StatesMaximus is currently looking for a Help Desk Technician (Tier 1). This position is responsible for normal escalations of unscripted issues, trouble shooting issues with navigating system, software/programs completing complex research, listening to and analyzing calls, and complet ...
-
Help Desk Technician
5 days ago
Tyndale Company, Inc Houston, United StatesJob Description · Job DescriptionTyndale, a growing 3x Houston Top Workplace and certified woman-owned business, is searching for a Help Desk Technician to join the team. This Technician will be based out of our newest City Centre location to ensure that all Tyndale employees' eq ...
-
Help Desk Technician
2 weeks ago
AMSYS Innovative Solutions Houston, United StatesQualifications: · " 5+ years of experience working in a help desk environment · " Microsoft O365, Azure AD, and Office experience are required · " Windows 10 experience · " Flexibility to work a variety of shifts with minimal notice · " Ability to work well with others · " Profi ...
-
Service Desk Technician
2 weeks ago
Addison Group Houston, United StatesJob Description · Job DescriptionJob Description: · Using ServiceNow ticketing system, ITSM · Working with users face to face and through phone support · Imaging computers with SCCM · PC set up · Their environment: Windows 10 enterprise, MS Office 365, Edge, Chrome · MDM Mobile ...
-
Help Desk Field Technician
4 weeks ago
Raul Yzaguirre School for Success Charter Houston, United StatesPosition Type: · Administration · Date Posted: · 3/18/2024 · Location: · District Office · Date Available: · Until Filled · Closing Date: · Until Filled · Tejano Center for Community Concerns · Raul Yzaguirre School for Success · Help Desk Field Tecnician Job Description · ...
-
Help Desk Technician
3 weeks ago
Demo - Maximus Houston, United StatesMaximus is currently looking for a Help Desk Technician (Tier 1). This position is responsible for normal escalations of unscripted issues, trouble shooting issues with navigating system, software/programs · completing complex research, listening to and analyzing calls, and comp ...
-
Help Desk Technician
1 week ago
Tyndale Company Houston, United StatesOverview · The Tyndale Company, a private, 7x Top Workplace winner in PA and 3x Top Workplace winner in TX and industry leading national supplier of arc-rated flame resistant (FR) clothing to the utilities, oil and gas, transportation, chemical manufacturing, molten metals, and N ...
-
Help Desk Technician
2 weeks ago
Intellegens, Inc Houston, United StatesThe help desk technician role has primary responsibilities of a ticket manager. We are looking for an individual, preferably with an IT related degree and 1-3 years help desk experience who is excited about working in the IT field. As a ticket manager, the employee will receive t ...
-
Help Desk Technician
2 weeks ago
McLane Intelligent Solutions Houston, United States**Responsibilities**: · - Customer Service - Our Help Desk Technicians communicate with our clients daily. Every technician will deal with incoming issues and requests in a professional, courteous manner over the phone. Every interaction needs to reassure our clients that they ar ...
-
Service Desk Technician
2 weeks ago
Addison Group Houston, United StatesJob Description: · •Using ServiceNow ticketing system, ITSM · •Working with users face to face and through phone support · •Imaging computers with SCCM · •PC set up · •Their environment: Windows 10 enterprise, MS Office 365, Edge, Chrome · •MDM Mobile Device Support · •MS ...
-
IT Help Desk Technician
3 weeks ago
INSPYR Solutions Houston, United StatesQualifications · - 1-2 years' experience working in a helpdesk environment with customer service experience (phone support) · - Must deliver the highest quality of customer service, excellent communication skills, motivated, professional and a positive attitude · - Escalate appro ...
-
IT Help Desk Technician
5 days ago
Pomeroy Houston, United States**Pay rate**: $20-$25/hr · **Schedule**: Generally remote Monday thru Friday, 8am to 5pm Eastern. May be asked to visit local office on occasion, but not on a regular basis. · **Essential Job Functions**: · - Provides user support for computer systems and standard corporate softw ...
-
IT Service Desk Technician
1 week ago
Pennsylvania Machine Works Houston, United States**Essential Function**: · **Responsibilities**: · - Responds to and diagnose complex client hardware, software, and network problems in a customer focused environment. · - Prioritize and resolve issues identified by customers and other teams in a timely manner. · - Will work with ...
-
Help Desk Service Technician
3 hours ago
Braintek Houston, United StatesWe are currently a Managed Services Provider looking for a Help Desk Service Technician to join our team in our Woodlands office. The Help Desk Service Technician will work in the supporting our clients throughout the Greater Houston Metro Area. · Roles for the position include b ...
-
Help Desk Technician
5 days ago
LGI Homes Spring, United StatesLGI Homes is seeking a Help Desk Technician at our Corporate Headquarters in The Woodlands, Texas. · As one of the World's Most Trustworthy Companies and a Top Workplace in the USA, LGI Homes has a notable legacy of homebuilding excellence. We are seeking dynamic IT professional ...
-
Help Desk Technician Level 1
5 days ago
Scorpion Technologies Houston, United StatesWe are looking for a Help Desk Technician (Level 1) to join our growing IT team. Scorpion Technology is a Managed Service Provider (MSP) in Northwest Houston, providing amazing IT solution to small & medium size businesses thru out Texas. We are a small family owned business wher ...
Service Desk Technician - Houston, United States - AZZ Inc.
Description
Job Description
Job DescriptionCompany DescriptionAZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainable, unmatched metal coating solutions that enhance the longevity and appearance of buildings, products and infrastructure that are essential to everyday life.
Job DescriptionAZZ has an exciting opportunity for a Service Desk Technician at our Houston Texas Precoat office. Reporting to the Service Desk Manager you will support day to day IT operations.
Duties and Responsibilities
Minimum Education
All your information will be kept confidential according to EEO guidelines.
We are an Equal Opportunity Employer.
AZZ Inc. is a Drug Free Workplace