Customer Service Representative - Pontiac, United States - Jacobs

Description

Your Impact:
Challenging Today. Reinventing Tomorrow.
_We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships._

_At Jacobs, we challenge the status quo and redefine how to solve the world's greatest challenges, transforming big ideas into intelligent solutions for a more connected, sustainable world.

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_Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.

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​We're always looking for dynamic and engaged people to join our team – built on a culture of inclusion where all perspectives are embraced. Bring your passion, your ingenuity and your vision. Let's see the impact we can create, together

Jacobs is in search of a customer service representative. You will be assisting in the day-to-day customer service activities for a large automotive testing facility. The pay rate for qualified candidates is $21/hour

BRIEF OUTLINE OF SPECIFIC ROLES AND RESPONSIBILITIES

The position will provide phone support at the maintenance customer service desk, receiving phone calls, creating work orders, and routing them to the appropriate personnel.

_Additionally, providing support to the maintenance Crib to:_

• contact vendors for quotes and updates.
• help to track status of material deliveries.
• order fuel for the tank farm
• track past due orders.
• other administrative tasks requested by Facility Managers.

The job involves telephone calls, computer work, and communicating with personnel. Person must be able to work independently and be self-motivated.


Here's what you'll need :


MINIMUM EDUCATION, EXPERIENCE, TRAINING, AND /OR SKILL
REQUIREMENTS:

• 
  HS Diploma
• 
  Must be organized efficient, thorough, have good written and verbal communications skills.
• 
  Must be computer literate and proficient with Microsoft Office Products (Excel, Word).
• 
  Experience in using Work Management Systems (Work Orders) and is a plus.

ESSENTIAL FUNCTIONS OF THE POSITION

Unusual or Special Physical Requirements of Position

• Climbing: Requires walking around large facility and climbing stairs.
• Special clothing/equipment (wearing):
• There are quite often spills, drips, slippery spots. Non-slip reinforced safety shoes are required when in garages, shops, equipment spaces (outside typical office space). Substantial, closed toe, low heel shoes are mandatory at a minimum.

Description of Work Environment

• Inside? Outside? Combination? Where?: Inside, 100%
• Extreme (hot/cold) temperatures involved: none
• Hazardous conditions - What are they?: The work environment is in a test facility with vehicles, forklifts driving in the halls.

Equipment and Machines Involved in Work Tasks

• Office equipment/machines electrically/battery operated - which?: Computers,, 90%

Criticality of Attendance

• Overtime, regular days, off days: Job is fulltime (40 hours per week),Monday through Friday . Regular attendance is mandatory. First Shift, 7:00 Am to 3:00 PM. Will work around school schedule
• Shift, 1st, 2nd, 3rd: AFTERNOONS 3:00 TO 11:30PM Shift assignment is subject to change, so candidate must be flexible with available work hours. Overtime weekend work is possible and may become mandatory depending on testing needs.

* *Necessity for regular attendance: Critical

• Urgency for punctuality: Critical
• Work hours are normally 8 hours per day and 5 days per week, Monday-Friday. Regular attendance of scheduled hours is extremely important. Punctuality and regular attendance are necessary. Must have flexibility of work days to cover weekend testing requirements.

Other Essential Functions

• Must complete and pass a pre-employment drug screen, health performance evaluation, and background check.
• Must demonstrate professional behavior at all times when dealing with customers, management and co-workers.
• Must have clear, concise and accurate communications skills in English, both verbal and written.
• Grooming and dress must be appropriate for the position and must not impose a safety risk to self or others.
• Must maintain a positive work atmosphere by behaving and communicating in a professional manner. Dependable personal transportation to work site is required.

Jacobs is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.

Learn more about your rights under Federal EEO laws and supplemental language.