Advanced Medical Support Assistant - Salem, United States - Department Of Veterans Affairs

Description

Summary

The Advanced Medical Support Assistant (In-House) offers diversity in services that includes (but is not limited to) primary care, mental health, and specialty care areas. As such, The AMSA provides administrative support across all service lines and performs functions necessary to promote timely and outstanding care for the Veterans served.

Duties

***This is an Open and Continuous announcement for multiple locations/positions and can be taken down at any time.

Assignments at this level include, but are not limited to;

• Develop and maintain effective and efficient communication with the patient interdisciplinary team, VA Medical Centers, and other agencies.
• Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Assures all visitors and telephone calls are answered and referred in a prompt and courteous manner.
• Performs scheduling, canceling, re-scheduling of patient appointments and consults.
• Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
• Analyze situations to determine what decisions can be made or if advise of higher authority is needed.
• Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
• Update and verifies patient demographic information.
• Provides information regarding clinic and hospital policies, procedures and locations to patient(s), family members, and staff.
• Maintains patient's confidential records
• Scan and enters information into VISTA, CPRS