Director, Solutions Engineer - San Francisco - Crusoe

    Crusoe
    Crusoe San Francisco

    1 day ago

    Default job background
    Full time
    Description

    Job Title

    Director of Solutions Engineering

    We are seeking a dynamic and experienced Director of Solutions Engineering to lead our Solutions Engineering team, playing a critical role in enabling customers to deploy AI workloads seamlessly, cost-effectively, and at scale.

    This role involves leading a high-performing team of technical experts, acting as trusted advisors, and ensuring customers experience the full value of our sustainably powered AI infrastructure.

    You'll collaborate with Sales, Product, Engineering, and Customer Success teams, aligning efforts to build best-in-class solutions for AI/ML workloads.

    About This Role:

    • Lead and Develop a High-Performing Team: Recruit, mentor, and manage a team of domain experts who provide technical guidance and support to customers across all stages of their journey.
    • Serve as the Primary Technical SME: Act as a technical subject matter expert for all customer-facing engagements, ensuring AI workloads are deployed in the most secure, scalable, and efficient way possible.
    • Drive Customer Success: Partner with customers to deeply understand their needs and challenges, guiding them through the deployment lifecycle with best practices, reusable templates, and innovative solutions.
    • Support Pre-Sales and Post-Sales Efforts: Work closely with the Sales and Business Development teams to support customer PoCs, provide technical demonstrations, and ensure smooth transitions from pre-sales to full deployment.
    • Optimize Workloads and Solutions: Lead efforts to benchmark, validate, and optimize AI workloads for maximum performance.
    • Collaborate with Cross-Functional Teams: Partner with Product, Engineering, and Customer Success to align technical strategies with business objectives.
    • Evangelize Crusoe Cloud Solutions: Represent us at industry events, lead customer-facing presentations and workshops, and contribute to the development of technical content.
    • Champion Customer Needs: Act as the voice of the customer, advocating their technical requirements internally and influencing our product direction.

    Requirements:

    • Technical degree or equivalent work experience.
    • 8+ years of experience architecting, building, or operating cloud-based applications or infrastructures.
    • Experience leading or managing technical teams.
    • Deep expertise in cloud technologies and modern infrastructure tools.
    • Professional cloud certification or equivalent.
    • Customer-first mindset with a passion for driving customer success.
    • Ability to communicate complex technical concepts clearly.
    • Thrives in a fast-paced, high-impact environment.

    Benefits:

    • Hybrid work schedule.
    • Industry competitive pay.
    • Restricted Stock Units.
    • Health insurance package options.
    • Paid Parental Leave.
    • Life insurance, short-term and long-term disability.
    • Teladoc.
    • Pet-friendly offices.
    • 401(k) with a 100% match up to 4% of salary.
    • Unlimited time off.
    • Cell phone reimbursement.
    • Tuition reimbursement.
    • Subscription to the Calm app.
    • Company paid commuter benefit.

    We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

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