Doorman / "The Clyde" Ambassador - Albuquerque, United States - The Clyde Hotel

Description

Heritage Companies, the largest independent hotel group in New Mexico, is pleased to announce the addition of The Clyde Hotel to its portfolio of culturally distinct accommodations. Formerly known as Hyatt Regency Albuquerque, The Clyde Hotel pays homage to the legacy of Clyde Tingley, historic Governor of the state of New Mexico. The Clyde Hotel will tap into the Heritage mission of providing a rich, authentically local experience for guests and giving back to the community.

Essential Duties and Functions/Responsibilities/Tasks:

• Operate in main lobby area to open door and greet guests as they arrive.
• As one of the first faces of The Clyde, you will welcome guests to the property, with a fun, inviting flair immersing the guest in the 1920's vibe.
• The Ambassador prides themselves on being the point person for the hotel - guests see them as the start of the immersive experience of learning the unique and rich background of the historic property of the 1920's era in Albuquerque.
• This is a opportunity for those in the downtown acting community to work a daily acting gig - outside of "curtain call" hours - as the position has a era appropriate uniform paired with a hat.
• You will provide knowledgeable recommendations for the area / city events, amenities, outlets, and local attractions, restaurants, etc. and all aspects and function of the Clyde.
• Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host).Communicate and partner with other departments as applicable in supporting the seamless guest experience.
• Provide courtesy services such as operating elevators, screening visitors, and accepting packages.
• Maintain high level of positive and professional approach with coworkers and guests.
• Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
• Maintain the upmost confidentiality and care with guest information.

HC6

• Must be a passionate people person, as this job is highly interactive and requires superb customer service skills and willingness to lean into the 1920's vibe and feel of the property - while in costume
• Acting or previous (costumed) customer service role experience ideal.
• Current New Mexico Food Handler Certification and Alcohol Server Certification required.
• Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
• Highly knowledgeable on the hospitality environment of the City of Albuquerque (or a keen willingness to learn).
• Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Ability to work on feet for eight hours or more.
• Must be able to lift/push/reach for/carry 25+ pounds occasionally.
• 6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
• High school diploma or equivalent experience/training.

The Hotel Concept:

The 20-story Clyde Hotel will offer business and leisure travelers a place of connection, comfort and engagement in the heart of downtown. The interior design will reflect a Pueblo Deco design motif with a touch of Western grittiness and eastern elegance. The atrium lobby will be reinvigorated to become an exciting and central gathering space, that envelopes guests in history and progress through vintage elements set in a modern art deco backdrop. Guest rooms will maintain the design aesthetic of a reimagined New Mexico future with a comfortable and relaxing approach. Clyde and Carrie Tingley's presence will be felt through refined touches. Guests can relish in the special personality and character of the space, drawing masculine elements of dark woods, rich leathers, bold patterns, copper hardware and dimmed lighting. Classic craft cocktails and quality wines set the tone, from business meetings to casual drinks. Juxtaposed with the understated sophistication of 1922 is Carrie's, the ground-floor restaurant named after Carrie Wooster Tingley, wife of Clyde Tingley. Light and airy, just like Carrie herself, the restaurant honors the charm and liveliness of the philanthropic socialite with a prominent floral motif throughout the space. The menu will reflect popular, classic dishes from past and present.

Compensation details: Hourly Wage

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